ServiceNow Support Consultant, Level 2

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November 14

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Devoteam

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Artificial Intelligence • Cloud Managed Services • Cybersecurity

Devoteam is a multinational technology consulting company that specializes in delivering innovative solutions in areas such as Artificial Intelligence, Cloud Managed Services, and Cybersecurity. With a focus on business transformation, Devoteam helps organizations optimize their IT infrastructure and migrate to cloud-native architectures. They partner with leading technology providers like AWS, Google Cloud, and Microsoft to drive digital transformation and sustainable IT practices across various industries.

5001 - 10000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

📋 Description

• Provide level 2 application support for the ServiceNow platform as part of a 24/7 shift rotation (morning, afternoon, night). • Diagnose and resolve complex technical or functional incidents. • Collaborate with L1, L3 teams and developers for escalation and issue tracking. • Maintain up-to-date technical documentation (procedures, runbooks, FAQs). • Participate in platform updates, testing and continuous improvements. • Contribute to the automation and optimization of processes.

🎯 Requirements

• Bachelor's degree (or equivalent) in Computer Science, Information Systems or a related field. • 2 to 3 years of experience with ServiceNow, ideally in support or administration roles. • Solid understanding of ITIL processes. • Ability to work in a 24/7 shift rotation (including weekends and public holidays as scheduled). • Good written and verbal communication skills in French. • Customer-service mindset, responsiveness, autonomy and attention to detail. • ServiceNow modules: Incident, Problem, Change, CMDB, Service Catalog • Knowledge of similar tools (Jira, Remedy, Freshservice, etc.) • Basic scripting (JavaScript, Glide) and ServiceNow administration knowledge is a plus.

🏖️ Benefits

• Work on international projects using the ServiceNow platform. • Training plan and ongoing certification opportunities (CSA, CAD, ITIL, etc.). • Stimulating environment with real career development prospects. • Attractive 24/7 shift allowance.