Manager, Practice Operations

🔥 16 hours ago

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Serve as the operational architect for scaling initiatives within Practice Operations • Balance the oversight of daily compliance and healthcare quality metrics with the governance of advanced LLM operations • Identify agentic opportunities and serve as the architect for scaling initiatives across Practice Operations • Build agentic solutions and manage evaluations and feedback in partnership with Sr Mgr, Practice Operations • Serve as the high-level escalation backstop for compliance initiatives • Conduct formal milestone validations prior to project transitions to ensure accurate risk classification • Review and develop tools for oversight for new users added to projects • Oversight of monthly SLAs for all Devoted Medical AHS workstreams

🎯 Requirements

• 5+ years in healthcare operations, quality management, or tech-enabled clinical services, with at least 1–2 years in a supervisory or leadership role preferred. • Proven ability to build, mentor, and scale operational teams within a fast-growing or highly automated environment. • Deep understanding of healthcare quality standards, clinical risk mitigation, and acute escalation protocols. • Comfortable leveraging and managing LLM-driven scoring tools, validator tech, prompt adjustments, and guiding the evolution of automated outputs. • Ability to transform raw, aggregated quality metrics into longitudinal trend analyses, proactive performance recovery plans, and executive-level reporting. • Exceptional partnership skills to seamlessly bridge the gap between Data/Tech, Training/Clinical Excellence, and Frontline Leadership. • Highly adaptive to scaling programs in dynamic environments; able to communicate critical system delays or urgent safety metrics with clarity and urgency.

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles • Parental leave program • 401K program • And more....