AI Outcomes Manager

🕒 September 4

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DevRev

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

☁️ SaaS

💰 Seed Round on 2022-09

Consulting • Marketing • SaaS

DevRev is a software company that focuses on the development and integration of client-server applications. Despite the technical error message provided, the company aims to streamline operations and enhance client development experiences.

📋 Description

• Own a portfolio of enterprise and growth accounts with single, accountable ownership • Manage customer relationships end-to-end from implementation and go-live through adoption, renewal health, and expansion • Serve as the customer's single point of trust and remain accountable for outcomes • Align implementation scope, success criteria, and customer value before kickoff • Validate what was sold against feasibility, close gaps, and secure sign-off • Own go/no-go launch readiness and flag risks • Respond to tickets within SLA, reviewing and personalizing AI-generated drafts • Validate and correct AI classification and severity, helping train the model • Own tickets through resolution, decide workaround versus code fix, and route issues to engineering • Track usage trends and AI anomaly signals, conduct proactive outreach, and close adoption gaps • Run enablement sessions and translate usage into business value • Build customer roadmaps into business reviews • Maintain multi-threaded relationships and engage executive sponsors • Run renewal reviews ahead of expiry and identify expansion opportunities for Sales

🎯 Requirements

• Technically oriented and AI-capable; comfortable with APIs, tracing issues, and explaining root causes to engineers and customers • Able to carry a large B2B portfolio end-to-end, from ticket resolution through business reviews • Confident customer-call communication and clear writing of RCA reports and QBR materials • AI-native; embraces AI as an operating layer, actively trains the model, and measures personal leverage • Commercial awareness of ACV, utilization, expansion signals, and usage-to-renewal confidence • Comfortable with ambiguity and shaping a new operating model • Deep expertise in at least one domain, with ability to cross-train and advise • Minimum a B.Tech or equivalent bachelor's degree in engineering/technology, or a postgraduate management degree (MBA or equivalent) • 3+ years in customer-facing technical roles such as support engineering, solutions engineering, CSM, or TAM • Hands-on experience with at least one of: ticketing systems, CRM, workflow automation, analytics platforms, or developer tools • Background in fintech, enterprise SaaS, or high-volume support environments preferred • Experience across both support and success motions highly valued