Account Manager

🕒 March 3

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DEVTAC CRM Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

🔌 API

☁️ SaaS

🤝 B2B

API • SaaS • B2B

DEVTAC CRM Inc. is a leading CRM and software solution provider based in the Philippines. The company specializes in digital transformation consultation, integration, implementation, and development of CRM systems including Zoho, SugarCRM, and SuiteCRM. With a focus on enhancing business productivity and customer engagement, DevTac offers tailored solutions to meet diverse business needs, ensuring their clients achieve optimal results.

📋 Description

• Identify potential clients in the target market and complete appropriate research on the prospective client's business needs. • Develop relationships with prospective clients, while maintaining existing client relationships. • Monitors and manages account segmentation, industry identification and client communication. • If needed, conducts client presentations. • Conducts client problem/ needs analysis. • Creates contract-winning proposals for current and prospective clients. • Collaborates with the technical team for the needed scope of work, assumption dependencies and constraints or any other technical specifications needed to translate specific requirements into a quantitative value. • Collaborate with design and production teams to ensure contracted product specifications are executed on time and as agreed. • Become a subject matter expert on our business products, processes, and operations, and remain up-to-date on industry news. • Collaborates with immediate head in the development of new businesses. • Build and nurture deep, long-term partnerships with key stakeholders and high-value accounts, ensuring consistent satisfaction and retention. • Drive revenue by identifying upsell/cross-sell opportunities and proactively pursuing new business leads through networking and strategic outreach. • Monitor account health and provide tailored, data-driven solutions to help clients maximize the value of our platform. • Act as a lead for the account management team, mentoring junior staff and providing guidance to ensure alignment with company and client goals. • Partner with Product, Sales, and Support teams to translate client feedback into product improvements and ensure seamless service delivery. • Prepare and present regular reports on account performance, KPIs, and growth strategies to executive leadership.

🎯 Requirements

• Business Administration, Marketing, Industrial Engineering, Management Engineering, Commerce, or any business-related course • Proven track record in sales, business development, or related role • Strong communication and interpersonal skills • Ability to manage complex projects and multi-task effectively • Excellent organizational skills and attention to detail • Proficient in Microsoft Office Suite and CRM software • Time Management Skills • Ability to travel, as needed • Must have at least two (2) to five (5) years of experience, working for an IT services and solutions company or a managed services company is not required but an advantage • Must have a proven track record in sales in a B2B industry • Experience in handling finances and working within specific timelines, an advantage • Must have extensive experience in conducting presentations and negotiating deals. • Preferably with prior experience in the use of different CRMs and various productivity tools.

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events