AI Product Owner/Manager

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September 17

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Diabolocom

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Artificial Intelligence • B2B • SaaS

Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.

51 - 200 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• Translate feature requests, business strategy, and market opportunities into product priorities. • Participate in the definition of product strategy and roadmap to deliver value iteratively in collaboration with our Head of AI Products. • Write highly customer-focused specifications and user stories. • Create, maintain and prioritize the backlog for AI product items and the scope of sprints/releases with our agile cross-functional development teams. • Assist development teams throughout sprints and manage testing activities with QA engineers. • Create and maintain user documentation (offline and online, with a focus on online contextual help). • Collaborate with cross-functional teams (marketing, sales, support, engineering, and AI) to ensure alignment and successful product delivery. • Share knowledge with the team and be accountable for the entire lifecycle of the product, from specifications to production.

🎯 Requirements

• Engineering school degree or Business school degree with tech background • 3+ years’ Product Ownership/Product Management experience • An understanding of AI technologies and how they work and the drive to use them to bring ROI to our customers. • A genuine interest in Data/Telecom/Innovative solutions in modern consumer technologies. • A strong sense of User Experience and ergonomics. • Organizational and leadership abilities. • Curiosity and autonomy. • Excellent oral and written communication skills in English (speaking some French is a plus). • Experience working with lean/agile methodologies and tools. • Experience in product-driven data analysis.

🏖️ Benefits

• You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities 🇨🇵 🇩🇪 🇪🇦 🇮🇹 🇬🇧 • This position is opened to remote work as most of the AI Team is remote. • Our offices are based right in the heart of Paris, 100 meters from the Opera Garnier, and we are frequently gathering there. • Team building events : Ibiza, Porquerolles and Corsica, Marrakech, Djerba … what’s next? 😎 • Be part of a company at a key moment of its growth, with lots of opportunities 🚀 • You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organization.