Middle Python Backend Engineer – Virtual Agent AI Team

🔥 12 minutes ago

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Diabolocom

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.

📋 Description

• Co-architect scalable and efficient backend systems using Python. • Work hand in hand daily with the AI Operations team to deliver integrated solutions connected to frontend components in proofs of concept, product components, and customer-facing products, and with a modern cloud-native infrastructure platform. • Collaborate with cross-functional teams including Product Managers, backend and frontend engineers, and AI Engineers to deliver high-quality backend solutions powering high-impact features. • Ensure high standards of code quality and security, with a strong emphasis on automated tests and Domain-Driven Design. • Participate in API design, implementation, and documentation for both internal APIs and those exposed to third-party integrators. • Keep up to date with evolving standards to advise on and propose upgrade plans. • Your work will contribute to the creation and optimization of innovative CCaaS tools and processes.

🎯 Requirements

• Minimum 6 years of relevant backend development experience. • Extensive hands-on experience with Python and CI/CD tools. • Proven experience designing and implementing microservice architectures for asynchronous and real-time environments. • Strong background in testing methodologies and design best practices. • Autonomous and able to independently tackle problems. • Curious and proactive, consistently proposing improvements. • Eager to learn new technologies and stay current with industry trends. • Excellent interpersonal skills. • Fluent in English; French is a plus.

🏖️ Benefits

• A collaborative, multicultural environment that values professionalism, innovation, and knowledge sharing. • The opportunity to work on a real product used daily by customers worldwide, with clear real-world impact. • Work on large-scale, real-time, mission-critical communication systems where reliability, performance, and technical excellence matter. • Flexible working hours and remote work options. • High-quality IT equipment of your choice. • Clear growth paths with opportunities to take on increasing responsibility and influence technical decisions. • An environment where your ideas are heard and valued, allowing you to contribute and make a difference. • Team-building events: Ibiza, Porquerolles, Corsica… what’s next? 😎