Senior Systems Administrator – CARE Center Support Engineer

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November 21

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Diaconia

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Cybersecurity • Cloud Computing • Artificial Intelligence

Diaconia is a technology-focused company that specializes in designing, creating, maintaining, and supporting a range of IT solutions. Their services include cybersecurity, system development, cloud computing, data analytics, and business process automation, primarily aimed at government organizations. Diaconia emphasizes innovative partnerships and advanced technology integration, leveraging artificial intelligence and modern software methodologies to improve organizational efficiency and client services.

51 - 200 employees

Founded 2020

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Support NASA mission systems under the NCAPS contract in a remote capacity. • Deliver advanced engineering, Tier 3/4 support, and operational leadership across on-premises, virtual, and cloud environments. • Ensure secure, stable, and optimized operations for mission-critical systems. • Provide remote technical support to Kennedy Space Center customers and stakeholders. • Install, configure, and maintain servers and workstations across various environments. • Conduct hardware/software audits ensuring standards and security compliance. • Implement scheduled system backups, restores, and database archival operations. • Manage service tickets submitted via Email, Phone, or Microsoft Teams. • Provide Tier 2–3 remote support for internal and external users accessing Kennedy Applications.

🎯 Requirements

• U.S. Citizenship (required for Federal programs) • Active Public Trust, Secret, or Top-Secret Clearance • 12+ years of directly related systems administration or enterprise IT experience • Bachelor’s degree in IT, Computer Science, Cybersecurity, Information Systems, Engineering, or related technical field • Expert-level experience with: Windows server/workstation administration • Virtualization and cloud technologies • Enterprise application and user support • Security hardening and compliance frameworks • Excellent troubleshooting, communication, and customer service skills • Ability to support NASA systems and workflows in a fully remote capacity.