Offshore Client Relations Representative – Call Center

🔥 5 minutes ago

🇨🇷 Costa Rica – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Diamond Braces Orthodontist: Braces & Invisalign

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

👥 B2C

🧘 Wellness

Healthcare • B2C • Wellness

Diamond Braces is a premier orthodontic provider specializing exclusively in braces, Invisalign clear aligners, and retainers for children, teens, and adults. With 70+ locations across NY, NJ, PA and CT, the practice offers condition-based, custom treatment plans led by licensed orthodontists, accepts dental insurance, and provides financing options. Diamond Braces emphasizes efficient, patient-friendly care, modern diagnostics, and positive treatment outcomes.

📋 Description

• Handle inbound and outbound calls from new and existing clients • Assist new clients in identifying orthodontic needs and guide them through consultation scheduling • Explain general treatment options, including braces and Invisalign, without diagnosing or making treatment guarantees • Create and update new patient charts with accurate demographic, contact, insurance, and appointment information • Schedule new patient consultations and follow-up appointments across the network of 60+ locations • Support existing patients with appointment changes, rescheduling, account questions, and general inquiries • Assist with billing questions, payment support, account updates, and solution-based recommendations • Collect, verify, and update patient information in appropriate systems • Coordinate with Diamond Braces offices to ensure a smooth and consistent patient experience • Communicate with patients, families, office teams, and internal departments • Address client questions and concerns with empathy, patience, and a focus on resolution • Maintain confidentiality and follow company policies, procedures, and compliance expectations • Meet Diamond Braces' AAA Experience expectations • Support department goals related to call quality, patient satisfaction, appointment support, and service excellence

🎯 Requirements

• Prior customer service, call center, healthcare, dental, or orthodontic experience preferred • Bilingual in English and Spanish strongly preferred • Prior experience in a dental or orthodontic office preferred • Excellent communication skills and professional phone etiquette • Strong organizational and time management skills • Ability to remain calm, patient, and professional when assisting clients with questions or concerns • Strong attention to detail and accuracy when entering or updating client information • Ability to multitask in a fast-paced environment • Reliable and punctual, with flexibility to work any shift within operating hours as needed • Comfortable using scheduling, communication, and patient management systems • Positive attitude, team-oriented mindset, and willingness to be coached • Must be able to provide appropriate tax documentation (W-8 or W-9 as applicable) • Independent contractor status

🏖️ Benefits

• Competitive salary • Full-time hours • Training, coaching, and professional development