Didi Hirsch Mental Health Services
501 - 1000 employees
🤝 Non-profit
🧘 Wellness
📚 Education
Non-profit • Wellness • Education
Didi Hirsch Mental Health Services is a nonprofit organization that provides compassionate mental health, substance use, suicide prevention, and crisis counseling services to individuals, families, and communities, particularly those facing barriers to care. It operates 24/7 crisis hotlines (including Teen Line and the 988 Lifeline), offers outpatient and enhanced care programs, wildfire recovery and outreach, training and continuing education for mental health professionals and students, and runs community prevention and recovery initiatives. The organization also engages in fundraising, volunteer programs, public education, and partnerships to expand access to behavioral health care.
Chat and Text Counselor
Job not on LinkedIn
🕒 April 3
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Didi Hirsch Mental Health Services
501 - 1000 employees
🤝 Non-profit
🧘 Wellness
📚 Education
Non-profit • Wellness • Education
Didi Hirsch Mental Health Services is a nonprofit organization that provides compassionate mental health, substance use, suicide prevention, and crisis counseling services to individuals, families, and communities, particularly those facing barriers to care. It operates 24/7 crisis hotlines (including Teen Line and the 988 Lifeline), offers outpatient and enhanced care programs, wildfire recovery and outreach, training and continuing education for mental health professionals and students, and runs community prevention and recovery initiatives. The organization also engages in fundraising, volunteer programs, public education, and partnerships to expand access to behavioral health care.
📋 Description
• Provide crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services • Offers crisis-counseling services via chat and text • Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors • Serves as a mandated reporter in cases of suspected abuse or neglect • Is familiar with resources and providing information and referrals to visitors as appropriate • Maintains accurate and detailed chat/text reports • Responds to concurrent interactions in alignment with 988 Lifeline standards • Assists in the training process of new counselors • Participates in community outreach events such as resources tables and presentation about suicide prevention as needed
🎯 Requirements
• Minimum of six months of relevant behavioral health experience • One year of experience in crisis intervention or suicide prevention strongly preferred • Possess a high school Diploma or equivalent • Be 18 years of age or older • Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process • Exceptional at multi-tasking and time management • Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools • Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace • Be empathetic, flexible, and adaptable to varying situations • Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays • Be reliable and able to adhere to schedules based upon program needs • Complete yearly required continuing education trainings • Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage
🏖️ Benefits
• Reasonable notice is provided to facilitate personal planning • Ask us about loan repayment programs you may qualify for by working at Didi Hirsch
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