Technical Support Engineer

🕒 April 21

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Didomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

☁️ SaaS

🤝 B2B

💰 Series B on 2021-07

Compliance • SaaS • B2B

Didomi is a leading provider of consent and preference management solutions for businesses around the world. Specializing in compliance with privacy regulations like GDPR and CPRA, Didomi helps organizations gather, manage, and streamline user consent across various digital platforms, including web, mobile, and connected TV. With products such as Consent Management Platforms (CMP) and Privacy Request tools, Didomi enables companies to build trust with their users through transparent data practices, while optimizing marketing performance and ensuring legal compliance.

📋 Description

• Assist customers with setup requests for our products: Consent Management Platform, Preference Management Platform, integrations, APIs, etc. • Troubleshoot and reproduce issues, escalate when necessary, and work closely with our Engineering team to implement fixes, test solutions, and follow up with customers • Provide feedback on product features • Qualify and assess feature requests • Help prioritize the bug backlog • Contribute to internal and external documentation • Train and support Didomi's customer-facing and internal teams • Propose and contribute to projects aimed at improving operations and customer experience (e.g., automations, extensions, sample apps).

🎯 Requirements

• Degree in Computer Science or equivalent training (e.g., bootcamp) • Good understanding of how websites and web applications function • A few years of experience as a Technical Support Engineer, Technical Account Manager, or Solutions Engineer • Strong written and spoken English and French • Understanding of JavaScript and frontend stacks (expertise is a plus) • Familiarity with the tech, media, or e-commerce industries • Strong problem-solving skills and the ability to explore options and identify workarounds