Field Service Technician

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Diebold Nixdorf

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1859

🏦 Banking

🛒 Retail

💳 Fintech

Banking • Retail • Fintech

Diebold Nixdorf is a global company focused on transforming the way people bank and shop by providing innovative solutions for the banking and retail sectors. With a commitment to sustainability, Diebold Nixdorf offers scalable, AI-powered technology that enhances financial inclusion and promotes environmentally friendly operations. Their services include a range of support portals and customer experience solutions, which aim to help retail banks and grocers adapt to the evolving market demands.

📋 Description

• Prioritizes and plans service calls in accordance with customer service level agreements and to ensure high levels of customer satisfaction. • Contacts customers to communicate estimated time of arrival. • Promotes high quality of service and follows through to ensure call completion. • Escalates service requests as required for resolution. • Maintains customer satisfaction by ensuring communication and a professional demeanor and appearance. • Performs basic installation functions ( For Example, pulling cables, mounting devices, installing locks). • Performs technical fixes such as clearing paper, card and bill jams. • Supports service technicians by performing preventive maintenance inspections. • Develops understanding of operating standards, practices and procedures.

🎯 Requirements

• Education or equivalent work experience required. • Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Firstline Field Service. • Good verbal and written communication skills. • Driver's license and driving record that satisfies DN's fleet requirements.

🏖️ Benefits

• Health insurance • Travel allowance