Helpdesk Technician, SQL

Job not on LinkedIn

🕒 July 29

🇵🇹 Portugal – Remote

💵 €1.3k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DigiChart

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2013

📣 Marketing

💼 Consulting

Marketing • Consulting

DigiChart is a digital marketing agency that specializes in SEO, SEA (search engine advertising), PPC, performance marketing, and marketing analytics. They provide data-driven customer acquisition, conversion tracking, and advanced reporting to turn web and ad performance data into actionable insights that drive measurable growth and long-term business results. Services include organic search growth, paid advertising (Google Ads, Meta Ads), lead generation, web analytics, and continuous optimization.

📋 Description

• Receive support requests from users • Incoming calls / chat: third-level support — resolve issues not resolved at second level • Third-line technical support for the organization's software applications • Analyze application-related issues and errors • Help users resolve technical issues related to specific applications • Ensure adherence to established protocols • Verify customer data in the database to prevent errors • Propose improvements to supervisors based on incidents occurring in the service • Assist with and participate in established training activities

🎯 Requirements

• Knowledge of the product/service • Typing skills • Knowledge of MS Office • Knowledge of MySQL • Familiarity with Slack • Familiarity with Postman • English: B2 • Technical problem-solving and troubleshooting skills • Good written and verbal communication skills to interact with end users and the support team • Strong collaboration/teamwork skills • Customer-oriented • Ability to effectively manage support requests and tickets

🏖️ Benefits

• Free health insurance from day one • Comprehensive training upon arrival • Real opportunities for career advancement within the group