Digital Payments Service Advisor, German-speaking

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DigiChart

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2013

📣 Marketing

🤝 B2B

Marketing • B2B

DigiChart is a digital marketing agency specializing in SEO, SEA (search engine advertising), PPC and marketing analytics. The agency focuses on data-driven customer acquisition and performance marketing: web analytics, conversion tracking, advanced reporting, and continuous optimization to drive measurable revenue growth. Services include Google Ads and Meta Ads management, lead generation, web management, and emerging tactics like Generative Engine Optimization (GEO).

📋 Description

• Support German-speaking merchants and customers • Handle inquiries via phone, email, chat, and social media • Assist with account setup and troubleshooting • Support customers with payment-related solutions • Collaborate with Sales, Marketing, and Technical teams • Contribute to customer satisfaction and service improvements

🎯 Requirements

• Previous customer support or contact center experience is a strong plus • Tech-savvy and comfortable with digital tools • Strong communication and problem-solving skills • Friendly, patient, and customer-oriented mindset • Ability to stay organized in fast-paced environments • Positive and proactive attitude

🏖️ Benefits

• Performance Bonus: up to €50/month • Meal Allowance: €7.63 net/day • Career growth opportunities within an international tech company • Relocation support with onboarding/documentation assistance