Dutch Customer Advisor

Job not on LinkedIn

🕒 July 29

🇵🇹 Portugal – Remote

💵 €1.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Customer Advisor

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DigiChart

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2013

📣 Marketing

🤝 B2B

Marketing • B2B

DigiChart is a digital marketing agency specializing in SEO, SEA (search engine advertising), PPC and marketing analytics. The agency focuses on data-driven customer acquisition and performance marketing: web analytics, conversion tracking, advanced reporting, and continuous optimization to drive measurable revenue growth. Services include Google Ads and Meta Ads management, lead generation, web management, and emerging tactics like Generative Engine Optimization (GEO).

📋 Description

• Manage customer interactions via phone, email, and chat • Handle delivery tracking, returns, refunds, and payment-related queries • Review and process order-related requests and data • Collaborate with couriers, financial institutions, and internal teams • Ensure compliance with GDPR and internal policies • Resolve complex customer cases and escalate when needed • Contribute to customer satisfaction and service quality improvements

🎯 Requirements

• Native or C2 Dutch • English B2 or higher • Strong communication and problem-solving skills • High attention to detail and accuracy • Ability to work independently and make decisions confidently • Comfortable handling sensitive and confidential information • KPI-driven and proactive mindset • Team player with strong collaboration skills • Nice to Have: Previous customer support experience, E-commerce or back-office experience, SAP knowledge is a plus

🏖️ Benefits

• Meal allowance: €7/day • Performance bonus • Holiday & Christmas allowances included • 100% Remote work within Portugal • Relocation support available • Fully paid training • International and multicultural work environment • Career growth opportunities