Director of Client Delivery

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September 18

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Digital Direction

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Telecommunications • Fintech • Healthcare

Digital Direction is a leading provider of tailored telecom management solutions, specializing in telecom expense management, audits, and digital transformation services for businesses since 2002. With a focus on maximizing savings and minimizing hassle, Digital Direction leverages extensive industry expertise to optimize telecom expenses and enhance IT operations for a diverse range of clients, including major corporations in healthcare, finance, and manufacturing. Their proprietary platforms and experienced team ensure accurate billing, cost recovery, and ongoing management of telecommunications services.

11 - 50 employees

Founded 2002

📡 Telecommunications

💳 Fintech

📋 Description

• Serve as the overarching project management leader across all client onboarding, audit, and ongoing delivery initiatives • Align cross-functional teams (Audit, Product, Inventory, Billing, Ops, etc.) to ensure execution is consistent with contractual commitments and client expectations • Oversee the transition from onboarding to steady-state delivery, ensuring continuity of service, clear communication, and a seamless client experience • Identify and resolve delivery gaps proactively by coordinating across internal teams and managing project risks • Ensure all delivery timelines, dependencies, and service responsibilities are clearly tracked, communicated, and executed • Lead client-facing calls and meetings with clear, concise communication, professionalism, and strong expectation-setting • Conduct monthly/quarterly success meetings with assigned Managed TEM clients to review open service items and plan for upcoming needs • Maintain strong client relationships post-onboarding to ensure service satisfaction, renewal readiness, and issue resolution • Identify and escalate opportunities to expand service scope or transition audit-only clients into full Managed TEM • Serve as Project Manager for assigned telecom audits, coordinating timelines, documentation intake, progress tracking, and internal milestone completion • Refine and implement a repeatable audit PM process, focusing on timeline compression and KPI visibility • Collaborate with internal audit and inventory teams to track progress and escalate roadblocks • Coordinate daily with internal departments and offshore teams to ensure service delivery meets defined SLAs • Participate in strategic workgroups focused on platform development, AI integration, and roadmap planning • Provide operational and client-focused insights to guide automation, service model improvements, and product enhancements

🎯 Requirements

• 7+ years of experience in telecom-related roles with a focus on project delivery, implementation, or operations • Hands-on experience with TEM platforms and processes is required • Deep understanding of wireline and wireless telecom products, including contract structures, billing nuances, and lifecycle management • Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced, service-driven environment • Exceptional communication, client relationship, and organizational skills • Experience managing offshore resources and/or working with distributed delivery models • Proficiency in Microsoft Dynamics 365 or similar CRM and workflow platforms preferred

🏖️ Benefits

• Virtual office (remote) • Dynamic and fun culture • Investing heavily in our most important asset – our people • We hire the best industry experts and treat them very well