DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. 

The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems.

Learn more at digitalgenius.com.

DigitalGenius

Account Executive

• Manage a pipeline of opportunities and identify, engage, and develop relationships with potential buyers
• Educate prospects to help them learn how DG will enable help their business to operate more efficiently and grow revenue
• Prepare, organise, structure your deals following our sales processes, from value creation to negotiation and closing following MEDDPICC qualification
• Run compelling discoveries and demos of DigitalGenius platform (with Sales Engineer), whilst discovering what value we can bring to the relevant stakeholders
• Work with SDR team to qualify new inbound and outbound opportunities as well as generating your own
• Manage a territory of some of the top e-commerce brands in the market
• Proactively establish new relationships within the e-commerce industry using a combination of networking online, events & the tools provided
• Use your experience & knowledge to help the entire sales team thrive & develop
• Ensure the CRM is up to date and report back to leadership regularly on pipeline, performance and forecast

Account Executive (North America)

Sales Engineer

• Develop and maintain expertise in feature functionality and practical application of all our product offerings
• Help companies to understand and evaluate the technical capabilities of our products and ensuring technical alignment
• Understand and interpret prospective customer requirements, delivering customized product demonstrations to match customer needs
• Design, validate and document technical solutions to share with prospective customers
• Collect and analyze feedback from prospective customers to influence roadmap, collaborating with engineering, and product management teams to meet our prospects' business challenges and align with our internal business objectives
• Supporting our implementation manager with the technical work required for pilots
• Helping with training and onboarding new customers
• Training and supporting partners

QA Engineer

• Seeking a highly skilled and detail-oriented QA Engineer to join the product team
• Focused on testing products in the development lifecycle and production environments
• Shape testing strategy to ensure bug-free and quality software
• Communicate test progress, results, and relevant information to stakeholders
• Investigate and log issues found during testing efforts

Solutions Engineer

• Build, integrate, and optimise automation processes for customer service via our Visual Flow Builder
• Develop integrations with other platforms by coding in Node.js or Python AWS lambdas
• Assist in training our Customers on how to build, update, and manage their own automations processes via our Platform
• Identify and communicate product enhancement potential to our Product team

Remote Jobs at DigitalGenius

DigitalGenius

Account Executive (North America)

DigitalGenius

Sales Engineer

DigitalGenius

QA Engineer

DigitalGenius

Solutions Engineer (North America)

DigitalGenius