Solutions Engineer

🔥 12 hours ago

🌐 Romania, Greece, +1 more countries – Remote

🇷🇴 Romania – Remote 🇬🇷 Greece – Remote 🇵🇹 Portugal – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DigitalGenius

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

DigitalGenius is a company that provides AI-powered customer service solutions tailored for the ecommerce industry. Their platform features a combination of conversational and visual AI, enabling seamless integration with existing business processes to address customer queries rapidly and effectively. Designed to enhance customer experiences, DigitalGenius's AI automates key customer service tasks such as processing refunds, offering replacements, and notifying quality control teams about product defects. By leveraging generative AI, DigitalGenius delivers personalized and empathetic customer interactions. The platform aims to increase conversion rates and customer loyalty while reducing operational pressures on internal teams.

📋 Description

• Run scoping sessions with clients' operations and engineering teams • Present solution designs, justify recommendations, and steer clients away from approaches that will not hold up • Design and build automation flows in the DigitalGenius platform for complex, high-volume use cases • Integrate the platform with client ecosystems including Shopify, Zendesk, Gorgias, Loop, OMS platforms, and carriers via APIs and webhooks • Build custom Python actions when required • Prompt, tune, and evaluate LLM components that determine agent behavior • Troubleshoot issues across systems, data, and AI, often live with clients • Report results in an actionable way to non-technical stakeholders and expand accounts into new use cases • Feed implementation learnings back to Product • Act as the technical owner of client automation and remain accountable after launch • Report to the Lead Solutions Engineer and work alongside Customer Success

🎯 Requirements

• 2+ years in a technical role working directly with external clients: solutions engineering, implementation, professional services, technical consulting, technical account management, or escalation-level technical support • Proven client-facing judgement and ability to run scoping calls, explain technical decisions to non-technical audiences, push back on unworkable requests, and remain clear during production issues • Strong understanding of APIs, JSON, webhooks, authentication, pagination, and rate limits • Ability to write, understand, and debug Python scripts, read others' code, explain design choices, and describe testing • Hands-on experience building automations in a low-code or configuration-heavy tool such as Zapier, Make, n8n, Workato, UiPath, Salesforce Flow, Power Automate, Retool, or a vendor platform • Daily use of AI tools in professional work, with understanding of their benefits and limitations • Proven experience running several client projects simultaneously against deadlines • Preferred: LLM prompting, classification, guardrails, evaluation, OpenAI or Anthropic SDKs • Preferred: E-commerce and OMS experience, especially Shopify • Preferred: Customer service platforms including Zendesk, Gorgias, Dixa, or Salesforce Service Cloud • Preferred: SaaS post-sales delivery experience

🏖️ Benefits

• Competitive Salary • Generous vacation time (25 days) + Birthday off • Environment to develop your skills without bureaucracy or red tape • Monthly fitness stipend of $210 (Lifestyle wallet) from day 1 • Ongoing subscription to Mental Health Support Platform • Paid Claude/Cursor subscription • Learning budget for courses, books, conferences, and certifications