Customer Support Specialist

Job not on LinkedIn

🕒 May 12

🏈 Alabama, Arizona, +26 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Digital Media Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

💸 Finance

💰 Post-IPO Equity on 2023-03

Advertising • eCommerce • Finance

Digital Media Solutions is a company that specializes in connecting high-intent consumers with advertisers across a variety of verticals including insurance (auto, home, health), education, consumer finance, and ecommerce. Established in 2012, DMS focuses on delivering superior service and innovative digital performance advertising solutions. The company's approach is centered around compliance, leveraging industry expertise, and prioritizing customer needs to ensure brand safety and effective advertising. DMS helps advertisers achieve a superior return on ad spend while assisting consumers in making informed purchasing decisions. Recently, DMS transitioned ownership of its core business assets and subsidiaries to existing lenders and Imon Media LTD as part of a court-supervised sale process.

📋 Description

• Investigate and resolve inbound customer inquiries related to DMS products and services • Guide customers through website navigation and troubleshoot technical issues • Provide timely, professional, and solution-oriented support across customer interactions • Partner with Customer Success Managers and sales teams to support post-sales customer needs • Collaborate with internal teams to resolve customer issues and improve service delivery • Log calls, cases, and support requests accurately and consistently • Maintain organized customer records and follow established support processes • Identify recurring customer issues and communicate trends to internal stakeholders • Support efforts to improve customer experience and operational efficiency

🎯 Requirements

• 2+ years of inbound customer support experience • Associate’s degree or higher • Strong written, verbal, and interpersonal communication skills • Proficiency with Microsoft Office Suite • Ability to manage time effectively and work independently in a remote environment • Experience working in a SaaS environment (Preferred) • Familiarity with Salesforce or similar CRM platforms (Preferred)