Operations Executive

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🕒 December 12, 2025

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Collaborate with CCEs to understand customer needs and develop effective collection strategies. • Analyze and interpret collection data to identify trends and areas for process improvement. • Implement and monitor collection strategies, ensuring compliance with legal and ethical standards. • Develop and maintain strong relationships with internal stakeholders, including CCEs and other departments. • Provide regular updates and reports on collection performance, highlighting key metrics and areas of concern. • Identify and implement process improvements to enhance operational efficiency and customer satisfaction. • Stay updated on industry best practices and regulatory changes, ensuring our collection processes remain compliant. • Support the training and development of CCEs, ensuring they have the necessary skills to handle collection-related inquiries. • Work closely with the IT team to optimize collection systems and ensure data integrity. • Act as a point of contact for external partners and vendors, ensuring smooth collaboration on collection initiatives.

🎯 Requirements

• Bachelor's degree in Business Administration, Finance, or a related field. • Minimum of 2 years of experience in a collections or operations role, preferably in a call center environment. • Strong analytical skills with the ability to interpret data and make data-driven decisions. • Excellent communication and interpersonal skills, with a customer-centric approach. • Proficiency in Microsoft Office suite, particularly Excel, for data analysis and reporting. • Knowledge of collection industry regulations and best practices is an advantage. • Ability to work independently and manage multiple tasks simultaneously. • Strong problem-solving skills with a proactive approach to identifying and resolving issues. • Experience with CRM systems and collection software is preferred. • A results-driven mindset with a track record of achieving collection targets.