Dijital Team
11 - 50 employees
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
Application Support Engineer
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🔥 0 minutes ago
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Dijital Team
11 - 50 employees
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
📋 Description
• Configure and maintain software platforms to meet client and organisational requirements. • Set up workflows, forms, business rules, user permissions, security roles, and system settings. • Support software implementations, upgrades, and enhancement initiatives. • Perform testing and validation of configuration changes. • Maintain accurate system documentation and configuration records. • Provide application support through a range of support channels. • Investigate, troubleshoot, and resolve application-related issues. • Collaborate with software vendors and internal teams to resolve complex technical challenges. • Monitor support requests and ensure timely, professional resolution. • Maintain accurate records of support activities and outcomes. • Deliver training programs for end users, administrators, and management teams. • Develop user guides, training resources, and knowledge base content. • Support organisations in improving software adoption and user engagement. • Conduct onboarding sessions and refresher training where required. • Translate technical concepts into practical, user-friendly guidance. • Work with clients to understand existing business processes and operational challenges. • Identify opportunities to improve efficiency through technology and automation. • Recommend best-practice solutions and system enhancements. • Help organisations maximise the value of their technology investments. • Develop expertise across multiple software platforms used within the aged care and community services sectors. • Stay current with industry developments, software updates, and emerging technologies. • Participate in ongoing professional development and certification opportunities.
🎯 Requirements
• Excellent verbal and written communication skills with the ability to engage confidently with stakeholders at all levels. • Strong presentation, facilitation, and user training capabilities. • Experience configuring, administering, or supporting business applications and software platforms. • Strong analytical thinking and problem-solving skills with the ability to identify root causes and implement effective solutions. • Proven customer service and relationship management skills. • Ability to create clear documentation, user guides, knowledge articles, and process instructions. • High attention to detail and strong organisational skills. • Ability to manage multiple priorities and deliver outcomes in a fast-paced environment. • Strong computer literacy and the ability to quickly learn new systems and technologies. • Desirable Skills & Experience • Experience within aged care, disability, healthcare, community services, or not-for-profit organisations. • Exposure to Client Management Systems (CMS), CRM platforms, workforce management systems, or cloud-based business applications. • Experience with platforms such as AlayaCare, Carelink, Nightingale, Zoho, HubSpot, Employment Hero, or similar solutions. • Understanding of aged care operations, Support at Home, CHSP, NDIS, or related programs. • Experience supporting software implementation, system upgrades, or digital transformation initiatives.
🏖️ Benefits
• 💰 Get paid in Australian Dollars • 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) • 🩺 Generous OPD coverage from doctor visits to all your medical needs • 🏡 Home office setup allowance to build your ideal workspace • 🌐 Internet allowance to keep you connected • 💪 Gym & wellness allowance to stay fit and balanced • 🎉 Work hard, play hard – regular team events & engagement activities • 🧠 Diji Assist – Mental health & counseling support when you need it • 📚 We invest in you – reimbursement for industry certifications • 🗣️ Open-door culture – your ideas and feedback always matter • 🌍 Flexible work – home or office, wherever you do your best work • 🏆 Rewards & recognition that actually recognize you • 🥳 Great christmas & financial year-end parties to unwind with your loved ones
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