Dijital Team
11 - 50 employees
🤝 B2B
💼 Consulting
☁️ SaaS
B2B • Consulting • SaaS
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
Engineer L3
🔥 8 minutes ago
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Dijital Team
11 - 50 employees
🤝 B2B
💼 Consulting
☁️ SaaS
B2B • Consulting • SaaS
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
📋 Description
• Serve as a senior technical resource across multiple client environments • Own and resolve Priority 1, Priority 2, and other complex escalated technical issues • Deliver advanced troubleshooting • Provide technical coaching and constructive feedback to Level 1 and Level 2 technicians • Share specialist product and technical knowledge across the wider team • Stay current with Microsoft Cloud technologies, industry developments, and technical best practices • Promote adherence to established best practices and relevant industry standards • Work with technical leadership to prioritise workloads and maintain SLA performance • Contribute to internal knowledge bases, technical documentation, and continuous process improvement • Identify potentially billable or out-of-scope work and escalate or flag it appropriately • Support project delivery when additional senior technical expertise is required • Maintain high standards of ticket management, clear documentation, and timely communication • Meet SLA expectations for escalated tickets and contribute to team coaching, collaboration, and knowledge sharing
🎯 Requirements
• 5+ years of experience within a Managed Services Provider (MSP) or IT services environment supporting multiple customers • Strong experience administering and deploying Microsoft 365, Azure, Azure AD, and private cloud solutions • Proven experience delivering or supporting cloud solutions, including new implementations, migrations, transitional environments, and hybrid integrations • Strong knowledge of Windows and broader Microsoft-based technologies • Strong hands-on experience with Microsoft Azure administration and deployment • Strong knowledge of the Microsoft 365 suite • Experience with ConnectWise RMM • Experience with ConnectWise Manage or similar PSA platforms • Relevant Microsoft certifications and demonstrated technical competency are highly regarded • Experience with virtualised environments such as VMware is highly regarded • Familiarity with Fortinet firewalls, Aruba switching, and Ubiquiti UniFi is highly regarded • Experience with Hudu or IT Glue is highly regarded • Strong written and verbal communication skills • Excellent attention to detail • Advanced troubleshooting and problem-solving capabilities • Ability to learn new technologies quickly • Strong organisational skills and ability to manage competing priorities • Ability to work independently while collaborating effectively as part of a technical team
🏖️ Benefits
• Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events and engagement activities • Diji Assist mental health and counseling support • Reimbursement for industry certifications • Open-door culture where ideas and feedback matter • Flexible work — home or office • Rewards and recognition • Christmas and financial year-end parties • Paid in Australian Dollars
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