Dijital Team
11 - 50 employees
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
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Dijital Team
11 - 50 employees
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
📋 Description
• Act as the final escalation point for complex technical issues across desktop, cloud, endpoint, and infrastructure environments. • Ensure timely resolution of high-priority incidents while maintaining service quality. • Perform advanced troubleshooting and root cause analysis to reduce recurring issues. • Coordinate with vendors and stakeholders to ensure reliable IT operations. • Design and implement ITIL-aligned service management processes including incident, problem, change, and request management. • Develop and maintain ISO 27001-aligned frameworks, policies, and controls. • Establish and continuously improve operational standards and governance practices. • Create and maintain comprehensive Standard Operating Procedures (SOPs), technical standards, and knowledge articles. • Mentor and coach support team members on technical best practices and operational processes. • Manage and maintain Microsoft 365, Azure, endpoint management platforms, and device environments. • Identify opportunities for automation and operational efficiencies.
🎯 Requirements
• 7+ years of experience across Level 2/Level 3 support, desktop engineering, or infrastructure support roles. • Minimum 2 years of experience acting as a senior escalation point or service desk leader. • Demonstrated experience mentoring technical teams and sharing best practices. • Strong stakeholder management and communication skills. • Ability to work autonomously and drive initiatives from concept to implementation. • Proven experience developing and implementing ITIL processes including Incident, Problem, Change, and Service Request Management. • Hands-on experience creating or contributing to ISO 27001 frameworks, policies, and controls. • Strong experience writing Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles. • Experience introducing governance standards and improving service maturity. • Advanced troubleshooting experience across Windows, desktop, network, cloud, and endpoint environments. • Strong experience with Microsoft 365 (Exchange Online, Teams, SharePoint), Azure Active Directory (Entra ID), Intune / Microsoft Endpoint Manager, Active Directory and Group Policy, Windows OS and macOS, Remote support tools and VPN technologies. • Experience with PowerShell or scripting for automation. • Exposure to SCCM, VDI environments, backup solutions, and security tools is advantageous. • Familiarity with PSA/RMM platforms such as ConnectWise or Kaseya is desirable. • Passion for building structure and improving ways of working. • Enjoys coaching and developing others. • Strong analytical and problem-solving abilities. • Proactive, ownership-driven mindset. • Comfortable working in a smaller environment where impact and visibility are high.
🏖️ Benefits
• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance to build your ideal workspace • Internet allowance to keep you connected • Gym & wellness allowance to stay fit and balanced • Work hard, play hard – regular team events & engagement activities • Diji Assist – Mental health & counseling support when you need it • We invest in you – reimbursement for industry certifications • Open-door culture – your ideas and feedback always matter • Flexible work – home or office, wherever you do your best work • Rewards & recognition that actually recognize you • Great christmas & financial year-end parties to unwind with your loved ones
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