Dijital Team
11 - 50 employees
🤝 B2B
💼 Consulting
☁️ SaaS
B2B • Consulting • SaaS
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
L3 Engineer – Cloud, SaaS & Security
🔥 5 minutes ago
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Dijital Team
11 - 50 employees
🤝 B2B
💼 Consulting
☁️ SaaS
B2B • Consulting • SaaS
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
📋 Description
• Provide senior technical support and strengthen the reliability, security, and maturity of client technology environments • Take end-to-end ownership of Level 3 escalations, major incidents, and recurring technical issues • Conduct root-cause analysis and develop documented fixes, standards, automation opportunities, or project recommendations • Administer and troubleshoot Microsoft 365, Entra ID, Intune, endpoints, identity, email, cloud, and security environments • Support Microsoft-focused projects, migrations, deployments, and technical improvements • Manage and troubleshoot servers, networks, firewalls, VPNs, DNS, backups, remote access, and business applications • Implement and support cybersecurity controls, endpoint protection, monitoring, and remediation • Support secure adoption of Microsoft Copilot, cloud services, and AI-enabled workflows • Use AI to improve productivity while applying independent technical judgement • Maintain client records, technical documentation, procedures, and knowledge articles • Identify opportunities to improve service quality, standardisation, security, and operational efficiency • Explain technical issues, options, risks, and recommendations to technical and non-technical stakeholders • Provide technical guidance and knowledge sharing to Level 1 and Level 2 engineers • Collaborate with clients, vendors, internal engineering teams, and leadership • Manage competing priorities and communicate during urgent or complex incidents
🎯 Requirements
• Proven experience in a Level 3 engineering or senior technical support role, preferably within an MSP environment • Strong hands-on expertise across Microsoft 365, Entra ID, Intune, endpoint management, identity, email, cloud, and security • Solid knowledge of servers, networks, firewalls, VPNs, DNS, backups, remote access, and business applications • Strong troubleshooting and root-cause analysis capabilities • Experience supporting Microsoft-focused projects, migrations, deployments, and technical improvements • Understanding of cybersecurity controls, endpoint protection, monitoring, and remediation • Practical interest in Microsoft Copilot, cloud services, and AI-enabled workflows • Strong documentation and knowledge-management skills • Clear, concise communication with technical and non-technical stakeholders • Ability to manage competing priorities and complex incidents • Collaborative approach with clients, vendors, engineers, and leadership • Proactive mindset focused on service quality, standardisation, security, and continuous improvement
🏖️ Benefits
• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events & engagement activities • Diji Assist mental health and counseling support • Reimbursement for industry certifications • Open-door culture • Flexible work – home or office • Rewards & recognition • Christmas and financial year-end parties
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