L3 Engineer

🔥 17 minutes ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Act as the final technical escalation point for complex L3 incidents and infrastructure issues • Own escalated technical issues from initial investigation through successful resolution • Diagnose and resolve complex issues across networking, Microsoft 365, Azure, and Windows infrastructure • Design, configure, and implement network solutions across customer environments • Troubleshoot and manage firewalls, VLANs, switches, routers, connectivity, and network security • Investigate infrastructure issues, identify root causes, and implement permanent solutions • Support and administer Microsoft 365 environments • Support Azure environments and cloud infrastructure • Identify opportunities to strengthen customer security, reliability, and performance • Review infrastructure and recommend technical improvements • Provide technical guidance and support to L1/L2 engineers • Collaborate with third-party vendors and technology providers • Maintain technical documentation, solutions, and knowledge articles • Follow ITIL and IT service management processes for incidents, changes, and technical activities • Contribute to infrastructure, networking, and security projects • Communicate with customers, stakeholders, and technical colleagues • Participate in team meetings, knowledge sharing, and technical collaboration

🎯 Requirements

• 7+ years of relevant IT infrastructure or technical support experience, with demonstrated L3-level capability • Strong hands-on networking expertise across design, implementation, configuration, and troubleshooting • Strong network security experience covering firewalls, VLANs, switches, and routers • Strong Microsoft 365 experience and hands-on exposure to Microsoft Azure and cloud infrastructure • Proven ability to independently investigate and resolve complex technical issues • Experience conducting root cause analysis and implementing permanent technical solutions • Previous experience within an MSP or multi-customer environment is highly regarded • Good understanding of ITIL principles and IT service management practices • Ability to operate as the final technical escalation point and make sound technical decisions independently • Experience guiding or mentoring L1/L2 engineers • Ability to work across varied customer environments and technologies • Strong understanding of infrastructure security and industry best practices • Proficiency with Microsoft 365, Microsoft Azure, Microsoft Intune, networking technologies, firewalls, VLANs, switches and routers, network security, Windows Server, and ITIL/IT Service Management • Halo PSA, NinjaOne RMM, Aruba switches, Fortinet firewalls and switches, DrayTek routers, and Microsoft/networking/security certifications are preferred or nice to have • Strong written and verbal communication skills • Strong analytical and problem-solving capabilities • Strong documentation and process discipline • Professional and customer-focused approach

🏖️ Benefits

• Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events & engagement activities • Diji Assist mental health and counseling support • Reimbursement for industry certifications • Open-door culture • Flexible work – home or office • Rewards and recognition • Christmas and financial year-end parties