Dijital Team
11 - 50 employees
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
Lead Systems Engineer – L4
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Dijital Team
11 - 50 employees
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
📋 Description
• Act as the primary escalation point for Level 1 and Level 2 support engineers. • Troubleshoot Microsoft 365, Microsoft Intune, networking, and enterprise application issues. • Configure and support Single Sign-On (SSO) using Microsoft Entra. • Assist clients in meeting cybersecurity and compliance framework requirements. • Troubleshoot Sophos firewalls and Ubiquiti UniFi networking solutions. • Monitor service tickets to ensure timely resolution within agreed service levels. • Monitor system alerts, logs, and proactively address issues. • Identify system vulnerabilities and implement appropriate remediation. • Perform root cause analysis to minimise recurring incidents. • Design, plan, and deliver IT infrastructure projects. • Lead Microsoft 365 and file server migrations. • Deploy and configure Microsoft Intune environments. • Deliver SharePoint migration projects. • Implement disaster recovery solutions. • Configure networking infrastructure, including firewall deployments. • Support technical research and solution design alongside the Technical Manager. • Build and maintain comprehensive technical documentation, diagrams, knowledge base articles, and system records. • Maintain accurate project and service documentation within documentation platforms. • Foster strong client relationships through professional communication and high-quality service delivery. • Demonstrate professionalism and accountability in all customer interactions. • Maintain accurate time recording and documentation for all completed work.
🎯 Requirements
• Minimum of 7-10 years' experience within a Managed Services Provider (MSP) or multi-client IT services environment. • Strong experience supporting Microsoft 365 environments. • Ability to independently learn, evaluate, and implement new technologies. • Proven ability to contribute to service improvement initiatives. • Relevant IT qualifications or industry certifications are highly regarded. • Microsoft 365 administration • Microsoft Intune • Microsoft Windows Server and Desktop Operating Systems • Router and firewall administration • Network administration • Microsoft Defender or other endpoint protection platforms • ConnectWise Automate or similar RMM platforms • ConnectWise Manage or similar ticketing systems • Microsoft Azure • Microsoft PowerShell • Cloudflare products • Azure Virtual Desktop (AVD) or other VDI technologies • Microsoft Teams Phone System • Microsoft Power Automate • Microsoft Sentinel or other SIEM platforms • Security frameworks such as CIS or NIST • Ubiquiti UniFi • macOS support • ITIL knowledge • Microsoft 365 Expert, Azure Associate, or equivalent certification • Networking and/or firewall certification • Cybersecurity certification • Commitment to ongoing professional development and technical certification • Excellent verbal and written English communication skills • Strong analytical and troubleshooting abilities • High attention to detail • Self-motivated with the ability to work independently and collaboratively • Strong time management and multitasking skills • Fast learner with a proactive and inquisitive mindset • Committed to delivering quality outcomes and seeing tasks through to completion
🏖️ Benefits
• 💰 Get paid in Australian Dollars • 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) • 🩺 Generous OPD coverage from doctor visits to all your medical needs • 🏡 Home office setup allowance to build your ideal workspace • 🌐 Internet allowance to keep you connected • 💪 Gym & wellness allowance to stay fit and balanced • 🎉 Work hard, play hard – regular team events & engagement activities • 🧠 Diji Assist – Mental health & counseling support when you need it • 📚 We invest in you – reimbursement for industry certifications • 🗣️ Open-door culture – your ideas and feedback always matter • 🌍 Flexible work – home or office, wherever you do your best work • 🏆 Rewards & recognition that actually recognize you • 🥳 Great christmas & financial year-end parties to unwind with your loved ones
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