Network Engineer, L2

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Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Deliver operational support across enterprise networking, security, wireless, and connectivity environments. • Troubleshoot complex network issues, supporting a diverse customer base. • Work across a broad range of enterprise technologies including Fortinet, Aruba, Cisco, Meraki, WAN services, and SD-WAN solutions. • Collaborate with senior engineers on escalated incidents and continuous improvement initiatives. • Produce and maintain technical documentation, operational procedures, and knowledge base articles. • Manage incidents, service requests, alerts, and standard changes across customer environments. • Monitor, maintain, and support enterprise network, wireless, firewall, and security infrastructure. • Collaborate with Escalation and Senior Network Engineers during major incidents, maintenance activities, and project delivery. • Contribute to continuous improvement initiatives, automation opportunities, and operational excellence. • Share technical knowledge with colleagues and support the development of junior engineers. • Foster a collaborative, accountable, and customer-focused engineering culture.

🎯 Requirements

• Relevant tertiary qualification in Information Technology, Computer Science, Network Engineering, Cyber Security, or equivalent industry experience. • Minimum 3 years' experience in Network Support, Managed Services, or Enterprise Network Engineering. • Experience supporting enterprise networking, wireless, security, and WAN environments. • Experience working within ITIL-based service management environments or ITIL Foundation certification. • Industry certifications such as Fortinet FCA/FCP, Cisco CCNA, Aruba ACMA, or equivalent are highly regarded. • Demonstrated commitment to continuous professional development and ongoing learning. • Strong knowledge of Fortinet Security Fabric including FortiGate, FortiManager, FortiAnalyzer, EMS, FortiSwitch, and FortiAP. • Experience supporting Aruba, Cisco, and Meraki wireless platforms. • Solid understanding of routing and switching concepts. • Strong knowledge of TCP/IP, DNS, DHCP, VLANs, NAT, VPN technologies, and WAN connectivity. • Understanding of SD-WAN fundamentals. • Sound knowledge of network security principles and best practices. • Experience with ITIL incident, request, and change management processes. • Strong analytical and troubleshooting skills. • Excellent attention to detail with a focus on producing high-quality documentation. • Effective communication and customer service skills. • Ability to prioritise multiple tasks and manage competing priorities. • Strong sense of ownership and accountability. • Collaborative team player who actively shares knowledge and supports colleagues. • Awareness of AI-assisted operational tools and emerging networking technologies. • Exposure to automation, scripting, and process improvement initiatives. • Understanding of proactive monitoring, observability, and event management. • Experience contributing to operational efficiency and continuous service improvement. • Exposure to BGP, carrier services, FortiSASE, SD-WAN, Azure networking, Windows Server, Linux administration, network monitoring platforms, or automation tools will be highly regarded.

🏖️ Benefits

• Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance to build your ideal workspace • Internet allowance to keep you connected • Gym & wellness allowance to stay fit and balanced • Regular team events & engagement activities • Diji Assist – Mental health & counseling support when you need it • Reimbursement for industry certifications • Open-door culture – your ideas and feedback always matter • Flexible work – home or office, wherever you do your best work • Rewards & recognition that actually recognize you • Great christmas & financial year-end parties to unwind with your loved ones