Network Escalations Engineer

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Dijital Team

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11 - 50 employees

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Act as the primary escalation point for complex network, security, wireless, and WAN-related incidents. • Lead advanced troubleshooting, root cause analysis, and problem management activities. • Manage high-risk changes, upgrades, maintenance activities, and service restoration efforts. • Provide technical leadership, mentoring, and guidance to Level 2 Engineers. • Develop and maintain technical standards, documentation, implementation plans, and knowledge resources. • Deliver after-hours technical guidance and incident management support to restore critical customer services when required. • Contribute to automation, operational efficiencies, observability, and continuous improvement initiatives across the engineering function.

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Network Engineering, Cyber Security, or equivalent industry experience. • 5+ years of experience supporting enterprise, service provider, or managed services network and security environments. • Demonstrated experience managing technical escalations, major incidents, and complex troubleshooting. • Industry certifications such as Fortinet FCP/FCSS, Cisco CCNP, Aruba Professional, Palo Alto, or equivalent are highly regarded. • Strong understanding of ITIL service management practices. • Experience mentoring engineers and supporting technical capability development. • Advanced expertise with Fortinet Security Fabric. • Strong knowledge of enterprise routing and switching technologies. • Experience with enterprise wireless networking. • Solid understanding of BGP, OSPF, MPLS, WAN, and carrier networking. • Experience with SD-WAN and Secure Access Service Edge (SASE) solutions. • Strong understanding of network security architecture and best practices. • Knowledge of ITIL incident, problem, and change management processes.

🏖️ Benefits

• Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance to build your ideal workspace • Internet allowance to keep you connected • Gym & wellness allowance to stay fit and balanced • Work hard, play hard – regular team events & engagement activities • Diji Assist – Mental health & counseling support when you need it • We invest in you – reimbursement for industry certifications • Open-door culture – your ideas and feedback always matter • Flexible work – home or office, wherever you do your best work • Rewards & recognition that actually recognize you • Great christmas & financial year-end parties to unwind with your loved ones