Senior Infrastructure Service Desk Engineer

🔥 26 minutes ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Provide advanced support across primarily on-premises and hybrid customer infrastructure environments • Administer Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, IIS, and file/print services • Support on-premises and hybrid Microsoft Exchange environments • Provision, administer, monitor, and troubleshoot virtual servers across VMware, Hyper-V, and other applicable hypervisors • Perform OS administration, including patching, performance tuning, and capacity management • Support Linux servers across mixed environments where required • Support switching, routing, firewalls, and VPN connectivity • Troubleshoot LAN/WAN connectivity issues • Maintain the availability and performance of core infrastructure services • Administer and maintain backup platforms such as Veeam, Rubrik, Cove, and Commvault • Monitor backup jobs, investigate failures, and maintain recovery capability • Support disaster recovery planning and testing • Maintain applicable SAN/NAS storage platforms • Support managed services technologies including RMM, PSA, backup, recovery, security, and Microsoft 365 platforms • Administer and support SharePoint, including permissions, access, and document management structures • Ensure service delivery aligns with customer MSAs, SLAs, and operational standards • Troubleshoot complex infrastructure issues across servers, networking, storage, and virtualisation • Participate in major incident response and resolution • Conduct root cause analysis and implement preventative measures • Operate within ITIL-aligned incident, request, and change management processes • Apply system hardening, patching, and infrastructure security best practices • Support vulnerability remediation and security improvement initiatives • Maintain least-privilege access across infrastructure systems • Assist with compliance against internal and customer security standards • Support Microsoft 365 and Azure environments where they integrate with core infrastructure • Assist with migrations and hybrid configurations • Support identity integration between on-premises Active Directory and cloud services

🎯 Requirements

• 5+ years of experience in infrastructure engineering or advanced service desk roles • Strong hands-on experience supporting on-premises infrastructure • Proven capability across server, networking, and virtualisation technologies • Windows Server administration, including Active Directory, DNS, DHCP, and Group Policy • VMware and Hyper-V virtualisation • Backup and recovery platforms such as Veeam, Commvault, Cove, or similar • Networking fundamentals including TCP/IP, VPNs, firewalls, switching, and routing • Microsoft 365 administration across Exchange Online, Teams, and SharePoint • Basic Azure exposure, particularly in hybrid environments • PowerShell scripting for administration and automation • Experience with security tooling, endpoint protection, and vulnerability management • Experience supporting hybrid Microsoft environments • Familiarity with RMM and PSA platforms such as N-central and Autotask • SharePoint administration experience • Hands-on data centre experience, including hardware support, racking/stacking, and physical infrastructure management • Understanding of ITIL processes and service delivery frameworks • Degree in IT, Computer Science, or equivalent experience • Microsoft or relevant vendor certifications are highly regarded • ITIL Foundation is desirable

🏖️ Benefits

• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events & engagement activities • Diji Assist mental health and counseling support • Reimbursement for industry certifications • Open-door culture • Flexible work – home or office • Rewards and recognition • Christmas and financial year-end parties