Senior SQL Database Administrator

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Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Monitor the availability, performance, capacity and overall health of customer SQL Server environments. • Review and respond to alerts generated through database monitoring and service-management platforms. • Assess and triage database tickets according to impact, urgency and technical complexity. • Investigate availability, performance, connectivity, configuration and capacity issues. • Identify root causes and develop clear, technically appropriate resolution plans. • Resolve incidents within agreed service levels and maintain ownership through to completion. • Identify recurring alerts and incidents and recommend preventative or permanent solutions. • Install, configure, maintain, patch and upgrade SQL Server environments as required. • Investigate slow queries, blocking, deadlocks, resource contention and other performance challenges. • Review database configurations, indexing and performance settings and recommend improvements. • Manage database users, roles, permissions and access controls. • Support database migrations, environment changes and SQL Server version upgrades. • Configure and support High Availability and Disaster Recovery solutions. • Support database mirroring, replication and data synchronisation. • Monitor and validate backup, restoration and recovery processes. • Communicate findings, risks, recommended actions and progress updates directly to customers. • Work closely with customers, application teams, infrastructure teams and internal delivery resources. • Escalate highly complex or critical issues when additional expertise or resources are required. • Maintain accurate records of incidents, investigations, configurations, changes and resolutions. • Develop and maintain technical documentation, operating procedures and knowledge-base articles. • Identify opportunities to improve operational processes, database reliability and customer outcomes.

🎯 Requirements

• Senior-level experience administering and supporting production Microsoft SQL Server environments. • Experience working across multiple SQL Server versions. • Proven ability to monitor, assess, triage and resolve database incidents. • Experience communicating directly with customers and business stakeholders during technical investigations. • Demonstrated ownership of database issues from initial alert through to resolution and documentation. • Strong Microsoft SQL Server administration, configuration, maintenance and troubleshooting expertise. • High Availability and Disaster Recovery configuration and support. • Experience with database mirroring, replication and data synchronisation. • Database monitoring, alert assessment and incident triage. • Root-cause investigation and development of technically sound resolution plans. • SQL Server performance analysis and optimisation. • Backup, restoration and recovery processes. • Database patching, upgrades and version compatibility. • User access, roles, permissions and database security controls. • Strong technical documentation capabilities. • Good understanding of incident, problem and change-management processes. • Previous experience in an MSP or multi-customer support environment. • Exposure to cloud-hosted or managed SQL database services. • Experience with database migration or modernisation projects. • Automation or scripting experience for database administration. • Familiarity with ITIL-aligned service-management practices. • Relevant Microsoft SQL Server or database certifications. • Experience mentoring or providing technical guidance to junior database administrators or support engineers. • Strong verbal and written communication skills with a collaborative approach. • Confidence communicating technical findings, risks and resolution plans directly to customers. • Proactive mindset with the ability to identify and progress the next action independently. • Strong ownership and accountability throughout the investigation and resolution lifecycle. • Sound judgement when navigating technical limitations, with the ability to implement appropriate workarounds and escalate when necessary. • Calm and methodical approach when managing critical or high-impact incidents. • Confident technical decision-making based on evidence and sound analysis. • Strong organisational skills with the ability to manage competing priorities across multiple customer environments. • Excellent documentation, prioritisation and time-management skills. • Customer-focused and professional communication style.

🏖️ Benefits

• Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance to build your ideal workspace • Internet allowance to keep you connected • Gym & wellness allowance to stay fit and balanced • Regular team events & engagement activities • Mental health & counseling support when you need it • Reimbursement for industry certifications • Open-door culture – your ideas and feedback always matter • Flexible work – home or office, wherever you do your best work • Rewards & recognition that actually recognize you • Great christmas & financial year-end parties to unwind with your loved ones