Senior Systems Engineer – L3

🕒 May 24

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Dijital Team

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11 - 50 employees

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Provide remote technical support via phone, email, and remote access tools • Set up new users, devices, and accounts • Configure printers, endpoints, and user environments • Perform device deployments, setup, and data migrations • Troubleshoot issues impacting end users across various client environments • Support and administer Microsoft 365 environments • Manage and troubleshoot: • - Exchange Online • - SharePoint • - OneDrive • - Intune • - Conditional Access • Assist with cloud-focused infrastructure support including DNS and SSL certificate management • Support hybrid cloud environments and Azure AD synchronisation • Troubleshoot networking and connectivity issues • Support on-premise infrastructure environments where required • Manage permissions, Active Directory structures, and security configurations • Participate in technical projects and infrastructure improvements • Maintain accurate ticket notes and time tracking records • Collaborate with internal resolver teams to resolve escalated technical issues • Continuously develop technical capabilities and contribute to knowledge sharing within the team

🎯 Requirements

• 6+ years of experience in IT Support or Infrastructure Engineering roles • Strong hands-on experience with Microsoft 365 technologies including: • - Exchange Online • - OneDrive • - SharePoint • - Intune • - Conditional Access • Experience working within an MSP environment, including time tracking and ticket management processes • Strong troubleshooting skills across cloud and on-premise environments • Solid understanding of: • - DNS management • - SSL certificates • - Share permissions • - Active Directory OU structures • - NTFS permissions • Experience supporting hybrid environments including Azure AD Sync • Familiarity with MSP tools such as: • - Kaseya Autotask PSA • - ConnectWise Automate • - ConnectWise Control • - ITGlue • Experience supporting Windows Server environments is advantageous • Excellent verbal and written communication skills • Strong customer service and stakeholder management capabilities • Ability to manage multiple priorities in a fast-paced environment • Strong documentation and ticket management practices • Proactive problem-solving mindset with strong troubleshooting abilities • Ability to collaborate effectively with technical teams and escalate issues appropriately • Positive, solutions-focused attitude with a strong willingness to learn and develop • High level of integrity and accountability • Professional and client-focused approach • Self-motivated with a strong work ethic • Passionate about delivering quality outcomes and continuous improvement

🏖️ Benefits

• Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance to build your ideal workspace • Internet allowance to keep you connected • Gym & wellness allowance to stay fit and balanced • Regular team events & engagement activities • Diji Assist – Mental health & counseling support when you need it • Reimbursement for industry certifications • Open-door culture – your ideas and feedback always matter • Flexible work – home or office, wherever you do your best work • Rewards & recognition that actually recognize you • Great Christmas & financial year-end parties to unwind with your loved ones