Player Protection Analyst

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October 17

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Dinotech Ltd

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Gaming • B2B • SaaS

Dinotech Ltd is a Maltese software company specializing in bridging technology gaps within the i-Gaming industry. Founded by experienced professionals from B2C gaming companies, Dinotech offers a platform that provides scalable and efficient solutions tailored to the needs of today's i-Gaming businesses. The company is licensed and regulated by the Malta Gaming Authority under a B2B Critical Gaming Supply Licence, ensuring its offerings are competitive and compliant with industry standards.

11 - 50 employees

🎮 Gaming

🤝 B2B

☁️ SaaS

📋 Description

• Identify and monitor accounts which are classified based on increasing risk levels • Analyze changes in account activity which may indicate a player is experiencing gambling related harm and take an appropriate course of action • Detect unusual activity which may give rise to Money Laundering and/or Terrorist Financing • Prevent underage gambling and identify vulnerable players • Investigate markers of harm, customer records, external data, publicly available information and other data sources to identify individual risk factors • Investigate and subsequently close suspicious accounts in order to mitigate risk and protect revenue losses for the business • Investigate transactions and customer records, external data, utilise publicly- available information, and other data to identify suspicious or unusual activity • Review and monitor customer account registrations, deposit and withdrawal transactions • Perform various AML reviews • KYC (Know Your Customer), SoW (Source of Wealth), SoF (Source of Fund) and CRA (Customer Risk Assessment) checks • Initial Source of Wealth Requests, including record keeping of sent requests • Review and process Source of Wealth documentation provided by the customer • Timely communication with players via email or telephone in a proactive and empathetic manner • Maintain accurate database records in line with regulatory requirements • Proactively apply harm reducing measures to player accounts via responsible gambling tools or closure of customer accounts • Encourage and promote the use of responsible gambling tools available • Regulatory and business reporting • Contribute to the development of departmental policies, products and service • Liaise with and escalate cases to the AML team, Player Protection Manager and MLRO • Maintain a professional working relationship with other operational teams • Attend and participate in regular responsible gaming workshops and training

🎯 Requirements

• Excellent English speaking and writing skills • Excellent communication skills both written and over the phone • Willingness to learn MGA licensing regulations • Analytical thinking with excellent attention to detail • Positive mindset and a flexible approach • Proficiency in MS suite and ability to learn and utilize new applications • Willingness to learn and strive to improve professionally • Ability to work well in a team from a remote location on a rotating 7 day shift basis

🏖️ Benefits

• Flexible work arrangements