Training & Quality Assurance Specialist

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Dinotech Ltd

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎮 Gaming

🤝 B2B

☁️ SaaS

Gaming • B2B • SaaS

Dinotech Ltd is a Maltese software company specializing in bridging technology gaps within the i-Gaming industry. Founded by experienced professionals from B2C gaming companies, Dinotech offers a platform that provides scalable and efficient solutions tailored to the needs of today's i-Gaming businesses. The company is licensed and regulated by the Malta Gaming Authority under a B2B Critical Gaming Supply Licence, ensuring its offerings are competitive and compliant with industry standards.

📋 Description

• Design, deliver, and evaluate onboarding and ongoing training programmes for Customer Support Agents • Develop and maintain training materials including manuals and e-learning content • Conduct regular refresher training on new products and policies • Monitor and evaluate customer interactions to ensure adherence to quality standards • Provide feedback and coaching to support agents based on evaluations • Prepare and present reports on training and quality assurance results • Collaborate with cross-functional teams to ensure timely operational updates

🎯 Requirements

• Strong coaching, mentoring, and presentation skills • Excellent written and verbal communication • Analytical mindset with the ability to identify trends and performance gaps • Strong attention to detail and commitment to quality • Excellent organisational and time management skills • Ability to build positive working relationships across teams • Proactive approach to problem-solving and continuous improvement.

🏖️ Benefits

• Professional development opportunities