DISQO
201 - 500 employees
Founded 2015
☁️ SaaS
💰 $85M Series B on 2021-08
SaaS • Marketing • Advertising
DISQO is a leading experience platform dedicated to assisting businesses, particularly marketers and researchers, in understanding every customer interaction and outcome across various platforms. The company provides identity-based ad measurement and audience products powered by a vast consumer data platform, aimed at enhancing brand growth and facilitating smart business decisions. With a focus on delivering comprehensive ad measurement and audience insights, DISQO partners with brands, agencies, media publishers, and market research firms to fuel growth and improve customer experience. Known for its opt-in consumer data approach and innovative solutions, DISQO has been recognized in Deloitte's Fast 500 and Ad Age's Best Places to Work, highlighting its industry impact and commitment to innovation.
Member Support Agent – Contractor
🕒 March 24
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
DISQO
201 - 500 employees
Founded 2015
☁️ SaaS
💰 $85M Series B on 2021-08
SaaS • Marketing • Advertising
DISQO is a leading experience platform dedicated to assisting businesses, particularly marketers and researchers, in understanding every customer interaction and outcome across various platforms. The company provides identity-based ad measurement and audience products powered by a vast consumer data platform, aimed at enhancing brand growth and facilitating smart business decisions. With a focus on delivering comprehensive ad measurement and audience insights, DISQO partners with brands, agencies, media publishers, and market research firms to fuel growth and improve customer experience. Known for its opt-in consumer data approach and innovative solutions, DISQO has been recognized in Deloitte's Fast 500 and Ad Age's Best Places to Work, highlighting its industry impact and commitment to innovation.
📋 Description
• Handle member inquiries via tickets and chat in a timely and professional manner • Help reduce ticket backlog during peak periods • Investigate member account issues and provide accurate resolutions • Follow internal workflows and support procedures • Escalate complex cases when necessary • Maintain high quality standards and SLA performance • Collaborate with the team to ensure smooth support operations
🎯 Requirements
• Previous experience in Customer Support or Member Support roles • Strong written English communication skills • Ability to follow processes and work independently • Strong attention to detail and problem-solving skills • Ability to quickly adapt to changing priorities • Must **not have a conflicting permanent full-time job** that would limit availability during business hours • Ability to join during the day when backlog support is required • Availability to work weekends is required
🏖️ Benefits
• Premium health insurance, family package • Stock options • Team events • Opportunity for sharing best practice with our US office • Catered lunches at the office • Healthy food kitchen • English Classes
Apply Now
