DistantJob
Recruitment • HR Tech • SaaS
DistantJob is a remote staffing agency specializing in the recruitment of top-tier technical talent from around the world. Unlike traditional outsourcing firms or freelance sites, DistantJob focuses on offering headhunting services to find individuals who fit specific job requirements and company cultures. They provide cost-effective staffing solutions by sourcing talent from offshore locations while maintaining high quality and retention standards. DistantJob takes a tailored approach to recruitment, ensuring candidates have both the hard and soft skills needed for success, and facilitating a seamless integration into client companies.
Level 1 Support Technician
Job not on LinkedIn
November 12
DistantJob
Recruitment • HR Tech • SaaS
DistantJob is a remote staffing agency specializing in the recruitment of top-tier technical talent from around the world. Unlike traditional outsourcing firms or freelance sites, DistantJob focuses on offering headhunting services to find individuals who fit specific job requirements and company cultures. They provide cost-effective staffing solutions by sourcing talent from offshore locations while maintaining high quality and retention standards. DistantJob takes a tailored approach to recruitment, ensuring candidates have both the hard and soft skills needed for success, and facilitating a seamless integration into client companies.
📋 Description
• Answer support requests that come in through phone, email, or our web portal—always with a friendly, helpful attitude • Tackle issues efficiently to keep everyone productive and meet their response time commitments • Figure out which problems need immediate attention and which can wait • Use remote support tools to diagnose and solve problems from your desk • Set up and configure computers, software, and network devices • Make sure all workstations have up-to-date antivirus protection • Perform regular maintenance on computers, printers, and other equipment to prevent problems before they start • Keep each client's technology environment secure and compliant with company standards • Work collaboratively with people across all departments • Be the kind of IT person everyone feels comfortable reaching out to
🎯 Requirements
• 2+ years of hands-on IT support experience • Strong communication skills—you can explain tech stuff in plain English • A genuine passion for helping people and delivering great service • Solid experience supporting Windows 10, Windows 11, and Mac OS environments • Great at listening, asking the right questions, and getting to the root of problems • A knack for troubleshooting and thinking on your feet • Experience with Windows Server (2012, 2016, or 2019) • Active Directory knowledge • Familiarity with Ninja RMM and Autotask PSA • CompTIA A+ certification or additional IT certifications
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