Level 3 MSP Engineer

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July 3

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DistantJob

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Recruitment • HR Tech • SaaS

DistantJob is a remote staffing agency specializing in the recruitment of top-tier technical talent from around the world. Unlike traditional outsourcing firms or freelance sites, DistantJob focuses on offering headhunting services to find individuals who fit specific job requirements and company cultures. They provide cost-effective staffing solutions by sourcing talent from offshore locations while maintaining high quality and retention standards. DistantJob takes a tailored approach to recruitment, ensuring candidates have both the hard and soft skills needed for success, and facilitating a seamless integration into client companies.

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

📋 Description

• We're on the hunt for a Level 3 Support Engineer! • Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. • They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. • Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time. • This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement. • Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions. • Lead technical projects including SharePoint migrations, Intune deployments, and security implementations. • Resolve escalated technical issues with systematic troubleshooting approaches. • Create comprehensive documentation and communicate effectively with clients at all technical levels. • Participate in project planning, scope management, and timeline development.

🎯 Requirements

• MSP Background • Experience supporting multiple clients simultaneously, preferable in a managed service provider setting • Proficiency in time tracking and project estimation • Microsoft 365 Core Expertise • SharePoint Online: Template deployment and Teams integration • Intune/Autopilot: Device management and policy configuration • PowerShell: Regular scripting for automation and troubleshooting • Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection • Security: Microsoft Defender and Purview experience preferred • Compliance: M365 tenant hardening and security best practices • Communication & Collaboration • Exceptional English communication skills (verbal, written, documentation) • Experience with ticketing systems and professional client interaction • Preferred Additional Skills • Security services: vulnerability scanning, DLP, zero trust principles • Virtualization: Azure Virtual Desktop, Docker, VMs • SASE and SIEM/SOAR concepts • Professional Attributes • Continuous learner: Actively engaged in training, certifications, or professional communities • Adaptable: Flexible approach to changing requirements while maintaining quality • Results-focused: Prioritizes client outcomes over technology deployment • Detail-oriented: Systematic documentation and delivery processes • Work Requirements • Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT) • Flexibility: Responsive during client emergencies

🏖️ Benefits

• Tight-knit team of experienced technical professionals • Exposure to diverse technologies and industries • Long-term growth potential with performance-based advancement • Opportunity to make meaningful improvements to client environments