Payment Operations Analyst

Job not on LinkedIn

59 minutes ago

Apply Now

Receive Emails with Similar Jobs

Distribusion Technologies

WebsiteLinkedInAll Job Openings

Transport • SaaS

Distribusion Technologies is a technology company focused on ground transportation. It provides a platform that connects transport operators with retailers, allowing access to a comprehensive network of carriers and millions of potential passengers. The company facilitates seamless transactions with a unified contract and settlement process, offering advanced sales forecasting and pricing tools to maximize utility and profitability. With a mission to encourage sustainable travel, Distribusion supports environmentally-friendly transportation solutions, contributing to significant reductions in emissions. Their technology aids in scaling operations and expanding market reach globally.

51 - 200 employees

🚗 Transport

☁️ SaaS

💰 Series B on 2022-06

📋 Description

• Perform routine payment reviews using internal tools or large data exports to identify and mitigate high-risk transactions • Make proactive decisions regarding anti-fraud rules across all Payment Service Providers (PSPs) to boost payment acceptance • Own the chargeback lifecycle, including daily monitoring, processing, investigation, and documentation • Handle payment-related tasks and queries escalated by the Customer Service team • Serve as a contact for White Label partners and assist with fraud prevention measures • Define, document, and implement new operational workflows for payment operations • Define and create key reporting metrics (KPIs) to monitor critical operational performance indicators

🎯 Requirements

• Previous ~ 1-2 years of experience in Operations, Payment Support, or Fraud Prevention • Experience working with a major Payment Service Provider (PSP) as a Fraud Analyst or in Customer Support • Strong understanding of the global payment ecosystem and various payment providers (e.g., Adyen, Checkout, dLocal) • Proven experience with Excel for data analysis and reporting • Familiar with chargeback processing and monitoring • In-depth knowledge of chargebacks and dispute resolution and the representation process with Payment Providers • Good analytical skills with the ability to review large datasets and draw actionable conclusions quickly • Self-intuitive and resilient, focused on long-term prevention and risk assessment • Ability to work autonomously and create processes from scratch.

🏖️ Benefits

• Flexible working arrangements