Senior Technical Operations Specialist

May 5

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Distribusion Technologies

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Transport • SaaS

Distribusion Technologies is a technology company focused on ground transportation. It provides a platform that connects transport operators with retailers, allowing access to a comprehensive network of carriers and millions of potential passengers. The company facilitates seamless transactions with a unified contract and settlement process, offering advanced sales forecasting and pricing tools to maximize utility and profitability. With a mission to encourage sustainable travel, Distribusion supports environmentally-friendly transportation solutions, contributing to significant reductions in emissions. Their technology aids in scaling operations and expanding market reach globally.

51 - 200 employees

🚗 Transport

☁️ SaaS

💰 Series B on 2022-06

📋 Description

• Operational Ownership: Take full ownership of high-level monitoring for the company’s operations, ensuring smooth and efficient processes across the business. • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations. • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance. • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention. • Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business. • Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance. • Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows. • Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

🎯 Requirements

• 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc. • Successfully detect root cause of incidents reported and provide analysis of the solution design on a high level • Product-oriented mindset: long-term risk prevention and mitigation strategies • Comfortable with investigating complex SQL queries and relational databases • Strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies • Experience with Jira and monitoring tools like Prometheus, Grafana, New Relic is a plus • Collaborate with cross-functional teams to diagnose and resolve incoming technical issues • Fluent in English and able to simplify complexity • Analytical, independent and tech-savvy • Comfortable with fast-paced environments and heavy context switching