Care Enablement Manager

November 7

Apply Now

Receive Emails with Similar Jobs

Diverge Health

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Social Impact • Enterprise

Diverge Health is a company dedicated to empowering primary care practices to deliver the highest quality care to underserved patients. The company provides infrastructure support to primary care providers, including highly trained community health teams, administrative aids, and technology solutions for local population health management. Diverge Health aims to enhance healthcare outcomes and assist practices in transitioning to value-based payment models. The company grew its foundation by acquiring the intellectual property of City Health Works, focusing on deploying trusted community health workers to assist patients in effectively managing care and reducing complications. Diverge Health plays a pivotal role in improving primary care delivery, patient health literacy, and providing better financial performance and provider satisfaction for payors.

51 - 200 employees

⚕️ Healthcare Insurance

🌍 Social Impact

🏢 Enterprise

📋 Description

• Architect and operationalize a comprehensive enablement strategy that turns learning into performance outcomes. • Own the end-to-end lifecycle of training programs, from design to launch, to adoption tracking. • Partner closely with market leaders, Learning and Development, and cross-functional stakeholders to identify needs, build learning pathways, and operationalize change management across care teams. • Design and maintain role-based training curricula and competency pathways for Health Coaches, Health Coach Managers, and Health Engagement Specialists. • Lead the strategic roadmap for care enablement. • Own the build and deployment of learning management system content, training modules, simulations, and performance assessments. • Develop and manage robust skills libraries, knowledge checks, and certification frameworks. • Facilitate high-impact training sessions and lead change management to ensure consistent adoption of tools. • Maintain performance dashboards and monitor training completion and competency metrics. • Partner with leadership and frontline teams to gather feedback and continuously improve training programs. • Own the launch operations and communications for new training initiatives.

🎯 Requirements

• 5+ years of experience in training delivery and facilitation, instructional design, adult learning, or care operations enablement, ideally supporting distributed or remote teams, with a proven track record of designing and executing impactful training programs. • Prior people leadership experience preferred, including coaching, developing others, or leading teams directly or indirectly. • Demonstrated ability to translate care model goals into structured enablement programs that drive measurable performance outcomes. • Strong facilitation, communication, and storytelling skills with the ability to engage audiences and influence adoption at scale. • Experience leveraging learning management systems to build structured learning journeys, assessments, and reporting dashboards. • Ability to operate strategically while maintaining a hands-on approach to execution and continuous improvement. • Comfort working cross-functionally, influencing without direct authority, and guiding others through change and continuous improvement. • Background in healthcare, care delivery, coaching, behavioral health, or chronic condition management preferred. • Familiarity with Salesforce workflows and tools used in care operations preferred. • Comfort with travel to markets as needed to support training activities. • Experience incorporating artificial intelligence or emerging technologies into learning or enablement solutions preferred.

🏖️ Benefits

• Annual performance-based bonus of up to 15%