Director of Patient Engagement Operations

Job not on LinkedIn

9 hours ago

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🌺 Hawaii – Remote

Although this job is listed in Hawaii, this company may be open to hiring remote in other states.

💵 $155k - $175k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Diverge Health

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Healthcare Insurance • Social Impact • Enterprise

Diverge Health is a company dedicated to empowering primary care practices to deliver the highest quality care to underserved patients. The company provides infrastructure support to primary care providers, including highly trained community health teams, administrative aids, and technology solutions for local population health management. Diverge Health aims to enhance healthcare outcomes and assist practices in transitioning to value-based payment models. The company grew its foundation by acquiring the intellectual property of City Health Works, focusing on deploying trusted community health workers to assist patients in effectively managing care and reducing complications. Diverge Health plays a pivotal role in improving primary care delivery, patient health literacy, and providing better financial performance and provider satisfaction for payors.

51 - 200 employees

⚕️ Healthcare Insurance

🌍 Social Impact

🏢 Enterprise

📋 Description

• Establish and execute Diverge Health’s centralized patient enrollment and engagement operations • Develop and deploy workflows that connect patients to clinical programs • Work closely with market leadership and Care Teams for implementation • Design and deploy scalable operational processes for patient enrollment and ongoing engagement • Manage the Patient Enrollment Specialist and Health Engagement Specialist teams • Generate reporting on process and outcome metrics • Receive and process market feedback to identify operational gaps • Oversee implementation and utilization of clinical information systems and technology

🎯 Requirements

• 5-7 years of experience in managing operations related to care management, care coordination, or patient recruitment, enrollment and retention within a provider or health plan setting • Ability to distill abstract concepts into concrete processes and steps • Experience working with or within a patient contact center • Ability to operate in an ever-changing environment • Experience with process design and change management • Understanding of population health management from the provider or payor vantage point • Familiarity with consumer (patient and practice) engagement • Familiarity with case management and population health best practices • Familiarity with common EMRs such as Athena, Practice Fusion, Epic and eClinicalWorks • Familiarity with Health Information Exchanges (HIEs) • Ability to receive and implement constructive feedback.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development opportunities