AV Project Operations Manager

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Diversified

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🏢 Enterprise

📱 Media

🔐 Security

💰 Private Equity Round - Diversified Systems on 2022-12

Enterprise • Media • Security

Diversified is a global systems integrator and experiential technology services firm that designs, builds, integrates, and supports immersive audio-visual and digital experience environments across venues such as broadcast facilities, stadiums and arenas, corporate offices, classrooms, healthcare spaces, retail stores, houses of worship, and live performance venues. Their offerings include audio-visual systems, digital signage, electronic security, IPTV, immersive experiences, media production and supply chain, meeting and collaboration solutions, and smart workplace technologies, together with lifecycle services like strategy & design, financing, build & integrate, proactive monitoring, managed support, staffing for live events, and cybersecurity. Diversified serves enterprise and public-sector clients — including broadcast media, sports and live events, education, healthcare, government, retail, and large corporate customers — and partners with technology vendors such as Microsoft, Cisco, Crestron, Sony, and others to deliver large-scale, managed technology ecosystems.

📋 Description

• Act as Site Superintendent on high profile projects, acting as a single point of contact for onsite teams (Field Engineers, Technicians, Subcontractors, etc.); passing and filtering information to the Project Manager • Assist in addressing performance of onsite resources and associates • Training – Termination, mechanical, client interface and other aspects of Diversified installation standards • First point of escalation for Field Issues with the client • Empowered to defuse and resolve onsite client issues • Verification and enforcement for onsite performance and productivity standards, providing feedback for reviews and training plans • Provide onsite support for integration issues • Assist in development and deployment for Installation processes and standards • Recommends training for future growth and development of team to ensure best in class • Provide a consistent level of technical performance as well as flexibility in work schedule • Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines • Provides daily feedback to Project Manager • Assist in developing growth plans for both process and operations staff to help ensure long term success • Helps develop and ensures compliance in Quality Assurance program • Field implementation and tracking of departmental goals and objectives • Responsible for site activities related to Safety, Quality Control and QA • Coordinates activities for service to ensure all systems requiring support are successfully included • Final verification of preparedness for site activities • Support fleet and/or delivery of tools and materials for field • Maintain and track tooling/ test gear • Site Surveys for projects and sales support • Verification for commissioning readiness • Review daily field reports for content and format

🎯 Requirements

• 3+ years’ experience as a senior or lead technician, or experience as a site superintendent with another company • Familiarity with a wide range of audio, video and networking equipment • High level of experience in construction environments • Knowledgeable of low voltage electrical concepts • Possess advanced AV installation skills • Preferred candidates hold CTS or CTSI certifications.

🏖️ Benefits

• Frequent travel by car and occasional airplane trips are required • Employee must possess a valid Ontario driver’s license • Employees will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate