DiXiO
51 - 200 employees
Founded 2021
💳 Fintech
🏦 Banking
☁️ SaaS
Fintech • Banking • SaaS
DiXiO is a financial infrastructure platform that connects institutions to more than 10,000 banks and leading payment rails worldwide. The company provides a cloud-based Smart Messaging Platform and managed services that enable banks, asset managers, fintechs, corporates and other financial institutions to connect to SWIFT, local schemes, correspondents and global financial networks for international payments, FX, trade finance and securities settlement. DiXiO also offers ISO 20022-related services, training, monitoring, compliance support and migration from on-premises SWIFT infrastructures to the cloud, positioning itself as a specialist in payments messaging and connectivity.
Technical Support Specialist
🔥 1 hour ago
🗣️🇫🇷 French Required
🗣️🇸🇦 Arabic Required
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DiXiO
51 - 200 employees
Founded 2021
💳 Fintech
🏦 Banking
☁️ SaaS
Fintech • Banking • SaaS
DiXiO is a financial infrastructure platform that connects institutions to more than 10,000 banks and leading payment rails worldwide. The company provides a cloud-based Smart Messaging Platform and managed services that enable banks, asset managers, fintechs, corporates and other financial institutions to connect to SWIFT, local schemes, correspondents and global financial networks for international payments, FX, trade finance and securities settlement. DiXiO also offers ISO 20022-related services, training, monitoring, compliance support and migration from on-premises SWIFT infrastructures to the cloud, positioning itself as a specialist in payments messaging and connectivity.
📋 Description
• Provide 1st line support, handling customer inquiries and troubleshooting issues • Work closely with experts in the team and IT to escalate and resolve technical issues • Gain hands-on exposure to financial messaging solutions and industry best practices • Maintain detailed logs and reports of customer interactions and resolutions • Learn and understand financial messaging protocols, standards, and security measures • Progressively take on more advanced responsibilities as you move toward an expert role
🎯 Requirements
• Background in IT, Computer Science, or Engineering • Eager to learn and grow within financial technology and messaging systems • Good understanding of IT systems, networking, and software troubleshooting • Strong communication skills with a customer-centric approach • Analytical thinker with problem-solving skills and attention to detail • Fluent in English, French and Levantine Arabic (other languages are a plus)
🏖️ Benefits
• Unlimited leave days • Remote work from anywhere
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