Data Analyst – Operations Response

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September 6

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dLocal

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Fintech • eCommerce

dLocal is a payment solutions platform that connects global merchants with consumers in emerging markets. The company offers a variety of services including payins, payouts, and real-time fraud management to enhance payment processes for businesses. As a Nasdaq-listed company, dLocal supports transactions in over 40 countries, enabling local payment methods and currencies for billions of emerging market consumers. dLocal’s platform simplifies cross-border payments, providing a comprehensive solution for eCommerce, shared economy, digital media, financial services, and more, with an emphasis on high-growth markets such as Africa, Asia, and Latin America.

201 - 500 employees

Founded 2016

💳 Fintech

🛍️ eCommerce

💰 $150M Venture Round on 2021-04

📋 Description

• What will I be doing? • Manage and oversee all issues and requests reported by the to the Operations payins team • Monitor and ensure compliance with internal SLAs, driving accountability across the teams. • Analyze reported issues to identify potential cross-country or partner impacts and work with relevant teams outside Ops to create preventive action plans. • Collaborate closely with country-specific and regional Operations Teams to ensure swift issue resolution. • Develop and maintain comprehensive reporting structures to provide operational visibility to management, including metrics by country, region, merchant, payment method, and more. • Act as the Operations and other dLocal team's liaison to ensure alignment and clear communication.

🎯 Requirements

• What skills do I need? • Experience working with global teams across various countries and managing time-sensitive tasks. • Experience in managing and driving operational processes, especially in a high-volume, fast-paced environment. • Ability to coordinate and prioritize multiple tasks, keeping teams on track with deadlines and SLAs. • Proven experience implementing process automation solutions and leveraging AI tools to optimize operations and increase efficiency • Excellent analytical skills with the ability to spot trends, patterns, and root causes of recurring issues across countries or partners. • Experience developing and implementing preventive measures and improvements in operational workflows. • Advanced Microsoft Excel skills, including data analysis, pivot tables, and reporting. • Experience working with Jira. • Fluent Level of English and Spanish.

🏖️ Benefits

• What do we offer? • Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you: • - Remote work: work from anywhere or one of our offices around the globe!* • - Flexibility: we have flexible schedules and we are driven by performance. • - Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. • - Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. • - Learning & development: get access to a Premium Coursera subscription. • - Language classes: we provide free English, Spanish, or Portuguese classes. • - Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections! • - dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back! • *For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required • What happens after you apply? • Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process! • Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!