Head of Market Operations

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August 11

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dLocal

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Fintech • eCommerce

dLocal is a payment solutions platform that connects global merchants with consumers in emerging markets. The company offers a variety of services including payins, payouts, and real-time fraud management to enhance payment processes for businesses. As a Nasdaq-listed company, dLocal supports transactions in over 40 countries, enabling local payment methods and currencies for billions of emerging market consumers. dLocal’s platform simplifies cross-border payments, providing a comprehensive solution for eCommerce, shared economy, digital media, financial services, and more, with an emphasis on high-growth markets such as Africa, Asia, and Latin America.

201 - 500 employees

Founded 2016

💳 Fintech

🛍️ eCommerce

💰 $150M Venture Round on 2021-04

📋 Description

• Collaborate with senior leadership overseas to develop and implement country strategies aligned with organizational goals. • Oversee daily operations across all products, ensuring smooth execution of global and local initiatives. • Build and maintain relationships with stakeholders in the payment ecosystem, including acquirers, processors, banks, and regulators. • Negotiate and execute commercial partnerships and agreements to improve operational capabilities for various payment alternatives. • Work with worldwide internal teams (Operations, Product, Technology) to build and implement roadmaps for partnership integration and analyze performance results to optimize operations. • Act as a point of contact with local lawyers, accountants, and tax experts to ensure smooth operations and full compliance with local regulations. • Stay informed about local regulations and compliance requirements, providing effective advice to internal teams and identifying potential risks for new products. • Liaise with regulatory and statutory bodies to ensure adherence to legal and compliance requirements and obligations, including AML/KYC policies and licensing. • Represent the company in public affairs, regulatory discussions, chambers of commerce, business associations, and industry events to strengthen market presence. • Promote relationships with members of the media and key influencers to consolidate dLocal’s reputation in the market. • Drive business development by identifying new merchant opportunities, optimizing pricing, integrating local payment methods, and closing strategic deals with partners. • Manage operational costs, and enhance processing efficiency. • Take ownership of the country’s P&L, seeking improvements, ensuring forecast accuracy, and driving initiatives with measurable impact. • Provide local knowledge and expertise on financial, payments, and fintech regulations, and support Treasury in analyzing performance results and optimizing accordingly. • Develop emergency response plans for system outages, operational challenges, or banking disruptions. • Lead and develop local teams, fostering cross-functional collaboration and succession planning. • What skills do I need? • Strategic thinking to balance growth, compliance, and operational efficiency. • Strong execution capabilities to drive initiatives and build relationships with regulators and partners. • Proven expertise in payments, financial systems, and market dynamics. • Leadership skills to manage teams and promote cross-functional collaboration. • Analytical mindset to translate data into actionable strategies. • Excellent communication and relationship management abilities. • Comprehensive knowledge of regulatory and compliance requirements, including contract law and corporate governance standards. • Adaptability to thrive in fast-paced, ambiguous environments. • Positive attitude and willingness to collaborate across global teams and time zones. • Familiarity with local market dynamics, including FX markets, liquidity, and payment ecosystems. • Ability to negotiate and execute commercial agreements while identifying cost-saving opportunities.

🎯 Requirements

• Strategic thinking to balance growth, compliance, and operational efficiency. • Strong execution capabilities to drive initiatives and build relationships with regulators and partners. • Proven expertise in payments, financial systems, and market dynamics. • Leadership skills to manage teams and promote cross-functional collaboration. • Analytical mindset to translate data into actionable strategies. • Excellent communication and relationship management abilities. • Comprehensive knowledge of regulatory and compliance requirements, including contract law and corporate governance standards. • Adaptability to thrive in fast-paced, ambiguous environments. • Positive attitude and willingness to collaborate across global teams and time zones. • Familiarity with local market dynamics, including FX markets, liquidity, and payment ecosystems. • Ability to negotiate and execute commercial agreements while identifying cost-saving opportunities.

🏖️ Benefits

• Remote work: work from anywhere or one of our offices around the globe!* • Flexibility: we have flexible schedules and we are driven by performance. • Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. • Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. • Learning & development: get access to a Premium Coursera subscription. • Language classes: we provide free English, Spanish, or Portuguese classes. • Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections! • dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back! • For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required