Internal Systems Engineer, Technical Referent

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12 hours ago

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dLocal

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Fintech • eCommerce

dLocal is a payment solutions platform that connects global merchants with consumers in emerging markets. The company offers a variety of services including payins, payouts, and real-time fraud management to enhance payment processes for businesses. As a Nasdaq-listed company, dLocal supports transactions in over 40 countries, enabling local payment methods and currencies for billions of emerging market consumers. dLocal’s platform simplifies cross-border payments, providing a comprehensive solution for eCommerce, shared economy, digital media, financial services, and more, with an emphasis on high-growth markets such as Africa, Asia, and Latin America.

201 - 500 employees

Founded 2016

💳 Fintech

🛍️ eCommerce

💰 $150M Venture Round on 2021-04

📋 Description

• Own and enhance the tools, systems, and integrations that power the company’s internal operations. • Configure, administer, and optimize Jira and related Atlassian tools, overseeing workflows, automations, integrations, and backend configurations that support business processes. • Drive the integration of new software and SaaS tools into our ecosystem. Example integrations may include (but are not limited to) Glean, Slack, Zapier, Omnitrack, HubSpot, Jira, Azure, AWS and GCP. • Implement automation for recurring operational tasks, reducing manual effort and improving efficiency across both IT and business workflows. • Leverage AI tools to streamline incident triage/summarization, knowledge search, KB/runbook drafting, safe script generation, log analysis, and small automations, adhering to privacy, security, and responsible use practices. • Oversee escalations from Level 1 support, providing deep technical expertise to resolve complex issues and ensure timely solutions. • Monitor key systems, troubleshoot technical problems, and coordinate preventive maintenance to maintain high service availability. • Evaluate, deploy, and maintain add-ons, integrations, and third-party tools (e.g., Jamf, Intune, manageability platforms) to create a cohesive and well-governed IT environment. • Ensure data consistency, system compliance, and adherence to IT governance best practices across all tools and integrations. • Develop and maintain documentation for systems, workflows, and processes to ensure clarity, continuity, and operational excellence. • Collaborate with technical and non-technical teams to streamline processes, improve tooling, and support continuous improvement initiatives.

🎯 Requirements

• Proven experience in Jira/Atlassian administration (Cloud), including workflows, automation, and integrations. • Strong knowledge of identity systems such as Azure Active Directory, SSO, SCIM, and access governance. • Experience with system integration via REST APIs, webhooks, scripting (PowerShell, Python, Bash), or automation platforms. Exposure to tools such as Glean, Slack, Zapier, Omnitrack, HubSpot, Jira, Lever or cloud providers such as Azure, AWS and GCP is a plus. • Background in system administration (Windows, macOS, or Linux), endpoint management tools, and SaaS application management. • Ability to troubleshoot complex technical issues across multiple systems and platforms. • Organized, detail-oriented, and comfortable owning long-term operational improvements. • Experience with ITSM tools and IT process design is a plus.

🏖️ Benefits

• Remote work: work from anywhere or one of our offices around the globe!* • Flexibility: we have flexible schedules and we are driven by performance. • Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. • Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. • Learning & development: get access to a Premium Coursera subscription. • Language classes: we provide free English, Spanish, or Portuguese classes. • Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections! • dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!