dLocal
Fintech • eCommerce
dLocal is a payment solutions platform that connects global merchants with consumers in emerging markets. The company offers a variety of services including payins, payouts, and real-time fraud management to enhance payment processes for businesses. As a Nasdaq-listed company, dLocal supports transactions in over 40 countries, enabling local payment methods and currencies for billions of emerging market consumers. dLocal’s platform simplifies cross-border payments, providing a comprehensive solution for eCommerce, shared economy, digital media, financial services, and more, with an emphasis on high-growth markets such as Africa, Asia, and Latin America.
Senior Execution and Enablement Manager
3 days ago
dLocal
Fintech • eCommerce
dLocal is a payment solutions platform that connects global merchants with consumers in emerging markets. The company offers a variety of services including payins, payouts, and real-time fraud management to enhance payment processes for businesses. As a Nasdaq-listed company, dLocal supports transactions in over 40 countries, enabling local payment methods and currencies for billions of emerging market consumers. dLocal’s platform simplifies cross-border payments, providing a comprehensive solution for eCommerce, shared economy, digital media, financial services, and more, with an emphasis on high-growth markets such as Africa, Asia, and Latin America.
📋 Description
• Own the end-to-end strategic relationship with high-impact partners and processors, including onboarding, contract lifecycle management, operational migrations, and roadmap alignment. • Lead complex, multi-party root-cause investigations and drive cross-functional remediation plans to resolve business, operational, and technical issues. • Act as the senior liaison across Business Assurance, Product, Engineering, Compliance, and external partners to align operational standards with market and regulatory requirements. • Drive long-term partner performance planning, ensuring alignment with business goals, go-to-market strategies, and global expansion initiatives. • Negotiate high-value commercial agreements, including pricing, SLAs, liability frameworks, and feature-enablement contracts across global markets. • Own card-scheme and APM fines & mandates governance, ensuring compliance, submitting evidence where needed, and managing all mitigation efforts internally and with partners. • Lead enablement of new tenders, payment flows, and capabilities, ensuring seamless commercial, technical, and operational rollout across regions. • Oversee senior-level hypercare and escalation management for high-value merchants during integrations, go-lives, and critical incidents. • Partner with Customer Success, Sales, and Account Management teams to embed scalable operational frameworks that reduce friction and elevate merchant experience. • Serve as the operational escalation point for complex incidents, ensuring timely stakeholder communication and structured resolution. • Own partner-level performance strategy, including approval rate optimization, cost reduction initiatives, intelligent routing, and SLA adherence. • Analyze partner data, rejection trends, and root-cause indicators to design initiatives that improve performance and reduce operational overhead. • Track and benchmark the global payments ecosystem—identifying emerging capabilities, new tenders, and competitive differentiators to strengthen operational strategy. • Lead the Partner Health Matrix program end-to-end, including health reviews, executive reporting, risk assessments, and remediation planning. • Present insights, KPIs, and program outcomes to senior leadership, ensuring transparency on performance, risk, and strategic opportunities. • Drive continuous improvement initiatives across operations, partner management, and merchant enablement to enhance global scalability and reduce complexity. • Champion operational excellence and consistency across regions, time zones, and cross-functional teams.
🎯 Requirements
• 8–10+ years experience in payments/fintech operations, partner or processor management, issuing/acquiring operations, or APM ecosystems. • Proven leadership managing complex global partner ecosystems, commercial negotiations, and high-impact escalations. • Expert understanding of payment flows, APIs, webhooks, routing, credentials, disputes, settlement, and reconciliation. • Strong commercial acumen with a track record of negotiating pricing, SLAs, and strategic agreements. • Deep understanding of scheme rules, mandates, fines, compliance, and operational risk. • Highly data-driven, with strong Excel/Sheets skills; SQL or BI tools preferred. • Exceptional communication and ability to influence senior stakeholders internally and externally. • Experience leading cross-functional programs, merchant go-lives, operational rollouts, and technical migrations under tight timelines. • Strong ownership mindset—thrives in ambiguity, manages multiple initiatives across time zones, and operates with urgency. • Bachelor’s degree in Business, Engineering, Economics, Computer Science, or related field.
🏖️ Benefits
• Remote work: work from anywhere or one of our offices around the globe!* • Flexibility: we have flexible schedules and we are driven by performance. • Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. • Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. • Learning & development: get access to a Premium Coursera subscription. • Language classes: we provide free English, Spanish, or Portuguese classes. • Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections! • dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
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