Senior Manager, Tax Technology – Managed Tax Services

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3 days ago

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DMA - DuCharme, McMillen & Associates, Inc.

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B2B • Finance • SaaS

<DMA - DuCharme, McMillen & Associates, Inc. > is a global tax advisory, compliance, and technology services firm that helps corporations manage indirect and corporate tax obligations. The firm provides audit and recovery, transaction tax, property and income tax services, tax compliance support, and tax-technology consulting and software solutions across industries. DMA positions itself as an employee-owned, client-centered partner serving corporate clients with advisory, automation, and recovery services to minimize tax burden and improve tax function efficiency.

501 - 1000 employees

Founded 1972

🤝 B2B

💸 Finance

☁️ SaaS

📋 Description

• Lead and mentor a team of tax technology professionals, providing guidance, coaching, and performance management • Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service • Monitor the effectiveness of the team against SLA, driving through change as needed to deliver continual service improvement • Collaborate closely with internal teams including consulting, compliance, tax research, and ERP support to address client needs • Oversee multiple client engagements simultaneously, ensuring high-quality delivery across diverse platforms • Maintain strong client relationships, ensuring satisfaction and alignment with business goals • Act as a subject matter expert for tax determination solutions, including review, configuration, and support • Ensure operational procedures and practices are well defined, documented and consistently applied • Develop and maintain process documentation and client-specific documentation to aid in support • Provide input into the practice strategy with particular focus on opportunities to grow and/or enhance the services offered • Own client escalations to ensure appropriate team members are identified and assigned • Achieve consistent client satisfaction ratings and respond appropriately to client feedback on areas for improvement

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field required • 8+ years’ relevant experience with thorough understanding of application servers, tax engines, and ERPs • Mastery within 3rd party Transaction Tax Engines (Avalara, Thomson Reuters, Vertex) strongly preferred • Mastery within tax processes and integrations (Order-to-Cash, Procure-to-Pay) strongly preferred • Mastery within the financial modules of SAP strongly preferred • Expertise in providing direction to others and completing projects with limited direction • Expertise in Microsoft Office • Excellent verbal and written communication skills • Proven leadership and project management experience • Strong organizational skills with a demonstrated ability to proactively take initiative and complete tasks in a timely manner • Strong teamwork skills with the ability to work well with both technical and non-technical personnel; ability to influence the direction of projects • Travel as required (approximately 5%)

🏖️ Benefits

• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation) • Company paid parental leave • Generous time off package • Multiple benefit plans, eligibility begins on day one of employment • Culturally focused on work/life balance, mental health, and the overall wellness of our employees