Technical Account Manager

Job not on LinkedIn

🔥 3 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DNA Payments Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💳 Fintech

🛍️ eCommerce

💰 Venture Round on 2021-06

Fintech • eCommerce

DNA Payments Group is a company specializing in providing comprehensive payment solutions for businesses. They offer a wide array of payment services including card machines, mobile and portable payment terminals, online payments, and ePOS systems. Their solutions are designed to offer flexibility and security, supporting major payment methods such as Apple Pay and PayPal. DNA Payments caters to various sectors including hospitality, eCommerce, and food & beverage, offering solutions for in-store, online, and on-the-go transactions. Their Merchant Portal enables businesses to manage payments with real-time insights and custom branding options. DNA Payments pride themselves on quick onboarding and minimal documentation requirements, ensuring a seamless experience for their over 65,000 customers. The company is authorized by the Financial Conduct Authority in the UK and processes substantial payment volumes monthly, positioning itself as a leader in the payment solutions industry.

📋 Description

• Works alongside the Senior Sales Managers (High Risk) as we grow the merchant/partner portfolio across game of skill. • Proactively ensure merchant/partner go live and onboarding experiences are low friction and speedy through clearly documented process, training, and ongoing support throughout the go live process; • Monitor the ongoing performance of the game of skill merchant/partner accounts portfolio to ensure we proactively identify problems early and act as the trusted partner • Co-ordinate with the other teams across DNA to help resolve customer queries and problems, and ensure process improvements that support game of skill revenue growth are implemented internally • Provide structured performance reporting to Game of Skill Merchants and Partners • Ensure new product releases or improvement to processes are communicated and trained to the game of skill estate • Be on hand to provide ad hoc support and guidance for merchant and partner queries. • Ensure support tickets are resolved in a timely manner and within SLA

🎯 Requirements

• Minimum of 18 months experience in a support or customer facing co-ordination role. • Familiarity with payment processing solutions and related technologies (including WooCommerce) • A strong focus on client satisfaction and a proactive approach to solving merchant queries/needs. • Ability to work across multiple merchants at the same time

🏖️ Benefits

• 25 days holiday per year • Private Medical • Life Assurance • Ride to work • Access to self-learning platform • Bookboon • Income Protection • Workplace Pension • Employee Assistance Programme