Call Center Representative

🕒 February 18

🥔 Idaho, Kansas, +2 more states – Remote

🥔 Idaho – Remote 🌪️ Kansas – Remote 🌪️ Oklahoma – Remote 🤠 Texas – Remote

💵 $10 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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DNI (Delaware Nation Industries)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤝 B2B

🔒 Cybersecurity

B2B • Construction • Cybersecurity

DNI (Delaware Nation Industries) is a wholly-owned tribal organization based in Oklahoma, focused on utilizing tribal advantages to implement non-gaming business strategies that foster financial independence for the Delaware Nation. With a mission to empower its members and employees, DNI provides a diverse range of services, including enterprise IT, cabling, lighting, construction, and security solutions tailored for government and commercial clients. The company is committed to delivering high-quality services that exceed expectations, leveraging their experience in federal projects and compliance with strict regulatory standards.

📋 Description

• Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations. • Professionally greet prospects by speaking clearly and listening effectively. • Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script. • Maintain acceptable level of quality assurance scores. • Accurately log qualified leads/sales following proper documentation and reporting procedures. • Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead. • Comply with all federal, state, client, and company rules, regulations, and procedures. • Provide excellent customer service by always maintaining professionalism. • Maintain a positive attitude towards prospects, co-workers, and all levels of management. • Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously. • Maintain acceptable attendance according to policy. • Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job.

🎯 Requirements

• Strong communication skills using professional language/grammar and being able to speak clearly and audibly. • Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper. • Good computer and keyboarding skills. • Professional • Ability to work individually and as part of a team

🏖️ Benefits

• 401(k) matching • Flexible schedule • On-the-job training • Paid time off • Referral program • Work from home