Patient Care Operations Analyst

Job not on LinkedIn

🔥 58 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Docplanner

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 Venture Round - DocPlanner on 2021-09

Healthcare • Marketplace • SaaS

Docplanner is a global healthcare platform that connects patients with doctors and supplies practice-management and patient-engagement tools to clinics and medical professionals. The company offers an integrated end-to-end solution to help patients find and book doctors, reduce no-shows, improve clinic workflows, and help doctors manage their online presence and reputations. Docplanner operates in 13 countries with over 2,800 employees, reports ~25 million appointments booked in a month, ~100 million monthly website visits, and about 300,000 active doctors using its services.

📋 Description

• Monitor the health of global Salesforce case operations, including routing, queues, and case-reason taxonomy • Work with regional managers across LATAM, Spain, and Europe to identify market problems and improvement opportunities • Convert operational findings into prioritized requests with evidence and impact • Coordinate fixes with internal teams and eventually communicate directly with Salesforce • Document recurring operational issues into processes that work across markets while respecting local needs • Track AI case-reply tools and automations, identify regressions, and recommend data-backed improvements • Support local-team adoption of Salesforce automations and gather feedback • Use Claude with data connectors, Data Sage, and SQL to answer operational questions • Analyze and prioritize data, produce recommendations, defend conclusions, and challenge assumptions • Maintain existing Superset dashboards and build simple dashboards for analysis

🎯 Requirements

• 2–5 years of experience in Operations, Strategy Ops, Sales Ops, RevOps, or Data Analysis • Understanding of product and business dynamics • Working SQL skills, including joins and aggregations • Experience navigating Salesforce Service Cloud • Experience with Superset or similar BI tools • Strong written and spoken English • Ability to distill complex analysis into structured, persuasive business cases • Experience in support operations is a bonus • Spanish language skills are a bonus • Must already have the legal right to work in the country of residence or the location of the role • Salesforce experience is critical, specifically operational/admin experience rather than only user experience

🏖️ Benefits

• Healthcare insurance • Wellness benefits, including gym memberships and mental health support • Paid time off, including vacation and birthday leave • Local benefits such as meal vouchers, transport allowances, and extended parental leave, depending on location • Career growth, learning, development, and cross-functional project opportunities • Remote work and flexible hours • Access to company hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome, and Bologna • Diverse and inclusive global work environment

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