Salesforce Developer – Service Cloud, Experience Cloud, AI

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Docplanner

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 Venture Round - DocPlanner on 2021-09

Healthcare • Marketplace • SaaS

Docplanner is a global healthcare platform that connects patients with doctors and supplies practice-management and patient-engagement tools to clinics and medical professionals. The company offers an integrated end-to-end solution to help patients find and book doctors, reduce no-shows, improve clinic workflows, and help doctors manage their online presence and reputations. Docplanner operates in 13 countries with over 2,800 employees, reports ~25 million appointments booked in a month, ~100 million monthly website visits, and about 300,000 active doctors using its services.

📋 Description

• Design and implement scalable APEX solutions (domain/service/selector patterns, one-trigger-per-object, bulkified and governor-safe). • Develop and enhance Service Cloud capabilities including complex case management, entitlements, milestones, routing, and customer service automation. • Build and customize Experience Cloud sites to support customer and partner self-service experiences. • Implement and extend Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, Facebook Messenger, and other supported customer communication channels. • Build and enhance Bots and AI-powered customer service automations, integrating them with Apex, Flows, and external systems. • Design and develop secure Apex REST APIs, callouts (Named Credentials), Platform Events, async Apex (Queueable, Batch, Schedulable, Future), and CDC-driven solutions. • Develop Apex services consumed by Lightning Web Components, Experience Cloud, Flows, and AI Agents. • Optimize SOQL/SOSL queries and ensure high performance for large-volume Service Cloud data operations. • Create invocable Apex to extend Flows and bot conversations where declarative capabilities are insufficient. • Proactively participate in solution design, applying Salesforce best practices and scalable architecture principles. • Collaborate in design reviews with Architects and align on security, scalability, performance, and maintainability requirements. • Partner with DevOps on CI/CD using Git, Pull Requests, SFDX/DevOps Center, packaging, and safe deployment strategies. • Support UAT and troubleshoot incidents using logs, debug tools, and event monitoring. • Document technical decisions and APIs while maintaining Jira tickets. • Customize Salesforce objects, fields, page layouts, record types, search layouts, list views, queues, reports, and dashboards. • Configure and maintain automations including Flows, approval processes, assignment rules, escalation rules, Omni-Channel routing, and email automations. • Maintain Salesforce security including users, roles, profiles, permission sets, sharing rules, field-level security, validation rules, and Experience Cloud access. • Optimize existing implementations to reduce technical debt and improve platform health, scalability, and efficiency. • Promote Salesforce development best practices. • Contribute to the overall Salesforce architecture strategy, ensuring long-term scalability, maintainability, and performance.

🎯 Requirements

• 2–5+ years of Salesforce development experience with a strong focus on Apex. • Strong hands-on experience implementing and customizing Salesforce Service Cloud. • Experience developing solutions for Experience Cloud (Customer and/or Partner portals). • Experience implementing or extending Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, or similar customer communication channels. • Experience developing or integrating Einstein Bots, Agentforce, AI Assistants, or conversational AI solutions. • Proven experience with enterprise Apex patterns (trigger frameworks, domain/service/selector patterns), bulkification, and asynchronous processing. • Strong integration experience using Apex REST, HTTP callouts, Platform Events, Named Credentials, and asynchronous integrations. • Strong SOQL performance tuning skills and solid understanding of Salesforce data modeling. • Good understanding of Salesforce security including sharing models, CRUD/FLS enforcement, Experience Cloud security, and guest user access. • Experience configuring and supporting Omni-Channel routing, queues, skills-based routing, and customer service workflows. • Solid understanding of the Service Cloud data model including Cases, Accounts, Contacts, Knowledge, Entitlements, Milestones, and related objects. • Experience developing Lightning Web Components (LWC). • Comfortable with Git workflows, code reviews, and CI/CD using SFDX or DevOps Center. • Strong communication skills and ability to collaborate with Product Managers, Business Analysts, Admins, QA, and Architects. • Professional working proficiency in English. • Salesforce certifications such as: • - Platform Developer I or II • - Service Cloud Consultant • - Experience Cloud Consultant. • Nice to have: • - Experience implementing and customizing Salesforce Knowledge. • - Experience with Data Cloud and customer service use cases. • - Experience with Prompt Builder, Agentforce, Einstein Copilot, AI Agents, or other generative AI capabilities within Salesforce. • - Salesforce certifications such as: • - AI Associate • - Agentforce Specialist • - Administrator or Advanced Administrator.

🏖️ Benefits

• A salary adequate to your experience and skills. • True flexibility and work-life balance. • Remote or hybrid work model with or hub in Warsaw; • Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly); • 20/26 days of paid time off (depending on your contract); • Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate). • Private healthcare plan with Signal Iduna for you and subsidized for your family. • Multisport card co-financing for you to have access to sports facilities across Poland. • Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling. • Free English and Spanish classes.